Ivonne Pineda
Cudahy
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Driver check in/Appointment clerk
Oak Harbor Freight Lines Inc.
Montebello
2025.03 - Current
- Collected payments for goods delivered or unloaded.
- Logged deliveries, drop-off times and special conditions in company system.
- Scheduled appointments for clients and drivers to streamline logistics processes.
- Managed customer inquiries to provide accurate information about services offered.
- Coordinated communication between clients and dispatch teams for efficient service delivery.
- Updated client databases to ensure accurate contact information and appointment details.
- Scheduled appointments for customers based on their availability.
- Maintained a positive attitude while dealing with difficult situations involving customers.
- Responded to emails, telephone calls, and face-to-face inquiries from customers regarding appointment settings.
- Ensured that all customer data is kept confidential at all times.
- Verifyied bills of lading for accuracy, ensuring all bills of lading are accounted for, and scanning documents into the system.
- Handling cash, checks, and Cash on Delivery payments, verifying payment accuracy, and ensuring proper documentation
- Communicating with drivers, transportation supervisors, and other personnel to address issues, resolve discrepancies, and facilitate smooth operations.
- Managed dock operations, including shipping, receiving paperwork, scheduling pickups, deliveries, and tracking freight costs.
Gaming Associate/ Customer Service
Knighted Ventures
Bell Gardens
2023.04 - 2025.01
- Monitored gaming tables to ensure compliance with rules and regulations
- Operated various casino games such as blackjack, poker, and baccart with accuracy and efficiency
- Provided exceptional customer service to casino patrons, ensuring a positive and enjoyable experience
- Collaborated with other team members to coordinate breaks and ensure continuous coverage on the floor
- Provided guidance and assistance to new hires during their training period
- Implemented strategies to promote responsible gambling practices among customers
- Participated in regular meetings or trainings to stay updated on new games, policies, or procedures
- Managed large sums of money accurately while adhering to strict security protocols
- Developed strong relationships with frequent players by providing personalized service and recognizing their preferences
Warehouse Office Clerk
Simplified Labor Staffing Solutions Inc.
Carson
2021.03 - 2022.09
- Accurately entered and verified data into company database, ensuring high levels of accuracy and completeness
- Collaborated with cross-functional teams to resolve any issues related to shipping, receiving, or inventory discrepancies
- Maintained organized filing systems for shipping documents, invoices, and purchase orders
- Prepared shipping labels, packing lists, and bills of lading accurately and efficiently
- Performed quality checks on incoming shipments to verify accuracy and condition of goods
- Utilized spreadsheet software to organize, sort, and analyze data for reporting purposes
- Provided training and guidance to new employees on proper data entry techniques and protocols
Cashier/Cook
WaBa Grill
Lynwood
2019.05 - 2019.11
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Assisted in inventory management by monitoring stock levels at the checkout counter
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Performed opening/closing duties including counting money in the register before/after shifts
- Prepared and cooked a variety of dishes, ensuring high quality and presentation standards
- Collaborated with kitchen staff to coordinate meal preparation and ensure timely service
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
Education
High school diploma -
South Gate Senior High School
South Gate, CA 2015.08 - 06/2019
Skills
- Cash Handling
- Retail sales
- Office management
- Typing
- Clerical experience
- Customer Service
- Microsoft Powerpoint
- 10 key typing
- Organizational skills
- Computer literacy
- Computer Operation
- Attention to detail
- Microsoft Excel
- Office experience
- Microsoft Office
- Microsoft Outlook
- Microsoft Word
- Filing
- Front desk
- Communication Skills
- Analysis skills
- Administrative Experience
- Time management
- Warehouse Experience
- Appointment scheduling
- Data entry accuracy
- Document verification
- Team collaboration
- Relationship building
- Confidentiality
Certification
Driver's License
Languages
English
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Driver check in/Appointment clerk
Oak Harbor Freight Lines Inc.
2025.03 - Current
Gaming Associate/ Customer Service
Knighted Ventures
2023.04 - 2025.01
Warehouse Office Clerk
Simplified Labor Staffing Solutions Inc.
2021.03 - 2022.09
Cashier/Cook
WaBa Grill
2019.05 - 2019.11
High school diploma -
South Gate Senior High School
2015.08 - 06/2019