Kimberly Gross
Wallins Creek,KY
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits.
Overview
23
23
years of professional experience
Work History
Check Out Clerk
huffman and huffman
Harlan, KY
04.2021 - Current
- Greeted customers and provided assistance with their inquiries.
- Processed payments using cash, credit and debit cards, and other payment methods.
- Answered phones courteously and directed calls appropriately.
- Resolved customer complaints in a professional manner consistent with company policy.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
Nursing Service Clerk
Appalachian Regional Hospital
Harlan, KY
05.2008 - 04.2021
- Reviewed patient charts for accuracy and completeness.
- Processed incoming medical records requests.
- Maintained a secure filing system for confidential documents.
- Entered data into electronic health record systems.
- Scanned paper records into digital format.
Medical Records Clerk
Appalachian Regional Hospital
Harlan, KY
08.2007 - 04.2008
- Reviewed patient charts for accuracy and completeness.
- Processed incoming medical records requests.
- Maintained a secure filing system for confidential documents.
- Entered data into electronic health record systems.
- Scanned paper records into digital format.
Environmental Service Worker
Appalachian Regional Hospital
Harlan, KY
11.2000 - 05.2007
- Maintained cleanliness and order of assigned areas.
- Cleaned, vacuumed, and dusted all rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways and other work areas.
- Replenished supplies in guest rooms such as drinking glasses and bathroom amenities.
- Stocked linen closets with fresh linens and removed soiled linens for laundering.
Education
GED -
James A Cawood High School
Harlan, KY08.1992
Skills
- POS Systems
- Customer Service
- Customer Assistance
- ID Verification
- Payment Collection
- Cash Handling
- Customer Relations
- Customer Service Excellence
- POS System Operations
- Order Verification
- Records Maintenance
- Proficient in [Software]
- Credit and Cash Transactions
- Written and Verbal Communication
- Issue Resolution
References
References available upon request.
Timeline
Check Out Clerk
huffman and huffman
04.2021 - Current
Nursing Service Clerk
Appalachian Regional Hospital
05.2008 - 04.2021
Medical Records Clerk
Appalachian Regional Hospital
08.2007 - 04.2008
Environmental Service Worker
Appalachian Regional Hospital
11.2000 - 05.2007
GED -
James A Cawood High School
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