Summary
Overview
Work History
Education
Skills
Languages
Timeline

Ivonne Salazar

Hillside,New Jersey

Summary

At United Airlines, I spearheaded ramp operations, enhancing on-time departures by proactively resolving issues, which significantly boosted team productivity and safety. My expertise in aircraft marshalling and exceptional team leadership led to notable improvements in operational efficiency and customer satisfaction, with a focus on rigorous adherence to FAA regulations and security protocols. Goal-driven and skilled individual offering [Number] years of experience in aviation industry. Knowledgeable and critical thinker. Successful and diverse experience in below-wing airline services. Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Trained in flight line operations and safety through [Number] years of aviation experience. Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with [Number] years of experience working in busy [Type] environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

27
27
years of professional experience

Work History

Lead Ramp Agent

United Airlines
07.1997 - Current
  • Managed aircraft pushback operations, ensuring safe execution while maintaining schedule integrity.
  • Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
  • Increased on-time performance through proactive identification and resolution of potential issues prior to departure.
  • Boosted team morale by fostering a positive work environment and providing clear communication channels.
  • Enhanced ramp safety by consistently enforcing proper procedures and guidelines.
  • Liaised with other departments such as customs agents or security officials when necessary to maintain proper documentation requirements.
  • Provided mentorship to new hires, resulting in quicker integration into the team''s workflow and increased productivity levels among junior staff members.
  • Implemented process improvements that reduced lead time for baggage delivery to passengers upon arrival at their destination.
  • Reduced workplace injuries by conducting regular safety meetings and promoting adherence to company policies.
  • Collaborated with airline management to develop new training programs for improved operational efficiency.
  • Expedited baggage handling processes, reducing passenger wait times and increasing customer satisfaction.
  • Conducted employee evaluations, providing constructive feedback that led to enhanced job performance among team members.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Guided aircraft into and out of parking positions using hand signals.
  • Checked cargo and baggage for security to meet TSA regulations.
  • Maintained clean, orderly work environment free of hazards.
  • Helped train new employees in safe practices and warehouse procedures.
  • Maintained accurate records for flight schedules, delays, and cancellations to ensure smooth operations.

Trainer

United Airlines
07.1997 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Analyzed team performance and identified opportunities for additional training.
  • Developed individualized training plans to achieve staff readiness.
  • Developed and executed performance management programs to increase employee engagement and productivity.

Education

High School Diploma -

Frank H. Morral, Irvington, NJ
06.1990

Skills

  • Aircraft Marshalling
  • Ground Support Equipment Operation
  • Airport Security Regulations
  • Baggage handling
  • Incident Reporting
  • Weight and Balance Calculation
  • Marshaling aircraft
  • Team Leadership
  • Ramp Security
  • Equipment Inspection
  • New Agent Training
  • FAA Regulations
  • Security awareness
  • Aircraft Safety Checks
  • Willing to Learn
  • Attention to Detail
  • Team Collaboration
  • Inclement Weather Tolerance
  • Vehicle operation
  • Ramp Checklist Completion
  • Passenger Assistance
  • Safety Procedures
  • Dependable and Responsible

Languages

English
Native or Bilingual

Timeline

Lead Ramp Agent - United Airlines
07.1997 - Current
Trainer - United Airlines
07.1997 - Current
Frank H. Morral - High School Diploma,

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Ivonne Salazar