Ivonne Sikaffy
Austinn,TX
Summary
Seeking to be a valued member in Bilingual Customer Service, sales, or Marketing
Sales Professional with 7 years of experience in sales tailored to Group or Individuals. Ability to become a valued member in your sales organization. Adept at working in a fast paced environment, customer service, with exceptional organizational, communication and sales skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Medicare Insurance Agent
Spark Advisers
01.2022 - Current
- Communicated with people from various cultures and backgrounds on application process.
- Interviewed applicants and explained scope of different available benefits.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Assisted clients with completion of applications and paperwork.
- Cultivated interpersonal skills by building positive relationships with others.
- Identified issues, analyzed information and provided solutions to problems.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Medicare Insurance Agent
Copeland Insurance Group
01.2018 - 01.2022
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Assisted clients with completion of applications and paperwork.
- Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests, and personal inventories to assist clients in determining strengths and weaknesses.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Applied effective time management techniques to meet tight deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
- Identified issues, analyzed information and provided solutions to problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated leadership skills in managing projects from concept to completion.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Life Insurance Agent
American Life and Accident Insurance Company
01.2009 - 03.2016
- Sell life insurance policies to businesses and individuals
- Interview prospective clients to obtain data about their financial resources, needs, the physical condition of the person to be insured, and to discuss any existing coverage
- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients
Office Assistant
Keeling Law Firm
01.2003 - 01.2005
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
- Review files, records, and other documents to obtain information to respond to requests
- Reviewed accounts receivables and payables and reconciled documents accordingly
Education
BBA - Business Administration
Regiomontana University
Monterrey Nuevo Leon MX11-2015
Skills
- Cold calling
- Prospecting techniques
- Eligibility determination
- Strong presentation skills
- Enrollment processing
- Computer proficiency
- Needs assessment
- Problem-solving abilities
- Analytical thinking
- Confidentiality practices
- Relationship building
- Time management abilities
Accomplishments
- Resolved members issues which led to Satisfied customers.
Certification
Life & Health Insurance Agent 2009
Property & Casualty Insurance Agent 2016
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Medicare Insurance Agent
Spark Advisers
01.2022 - Current
Medicare Insurance Agent
Copeland Insurance Group
01.2018 - 01.2022
Life Insurance Agent
American Life and Accident Insurance Company
01.2009 - 03.2016
Office Assistant
Keeling Law Firm
01.2003 - 01.2005
Life & Health Insurance Agent 2009
Property & Casualty Insurance Agent 2016
BBA - Business Administration
Regiomontana University
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