Ivonne Valencia
Summary
Experienced with customer relationship management, effectively producing high levels of customer satisfaction and securing transactional exchanges. Utilizes persuasive communication techniques to promote heightened sales and foster clientele loyalty. Active demonstrations of positive collaborations with team members to accomplish sales objectives and maintain prosperous work environments. Consistently exhibits effective comprehensiveness of occupational expectations and reduces conflicting interactions through appropriate responsiveness. Adherence to regulatory standards and productively displaying appropriate work demeanors.
Overview
6
6
years of professional experience
Work History
Sales Associate
Neris Bakery
09.2020 - Current
- Delivered exceptional customer service, ensuring positive purchasing experiences and fostering interpersonal connections with affiliating businesses.
- Assisted in inventory management, consistently monitoring products satisfactory with customer demands
- Involvement throughout training processes demonstrating appropriate interactions and supportive leadership techniques
- Operated point-of-sale systems; processing transactions
- Effective interpersonal and online communication via. telephone and email
- Collaboration with accompanying counterparts, effectively providing exceptional service and appropriately managing client-based, conflicting experiences
- Reinforcing a prosperous environment throughout maintaining a positive attitude and the reinforcement of occupational principles
Theater Crew
AMC Theatres
12.2019 - 03.2020
- Maintenance of public and private environments of the establishment including auditoriums, concession areas, box office stations, and lavatories
- Frequent monitoring of technological equipment, sound quality, lighting settings, guests interactions
- Effective multitasking exhibited throughout supervising guest identifications, scanning passes, complementary assistance, directing guests, promoting reward registrations, and providing concessional services
- Establishing interpersonal communicative networks with colleagues
Education
Bachelor of Arts - Psychology
Manhattanville University
Purchase, NY01-2026
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Exceptional customer service
- Relationship building
- Verbal/written communication
- Stocking and receiving
- Sales training
- Inventory control
- Multi-tasking strength
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Sales Associate
Neris Bakery
09.2020 - Current
Theater Crew
AMC Theatres
12.2019 - 03.2020
Bachelor of Arts - Psychology
Manhattanville University