Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Open To Work

Ivor Giraldo

Carmichael,CA

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Customer Service RepresentativeGeneral ManagerHealth EducatorHealth and Fitness Specialist

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid
Location: Carmichael, CA, USSacramento, CA
Open to relocation: No

Salary Range

65000/yr - 200000/yr

Important To Me

Career advancementWork-life balanceWork from home optionCompany CulturePersonal development programsPaid sick leave401k match

Summary

Accomplished operations and business management professional with more than 20 years of progressive leadership experience spanning retail management, entrepreneurship, sales, customer experience, and fitness services. Proven ability to build and lead high-performing teams, optimize business operations, exceed revenue goals, and cultivate lasting client relationships. Successful business owner with a reputation for operational excellence, employee development, and delivering exceptional customer experiences in fast-paced, performance-driven environments. Recognized as a collaborative leader who combines strategic thinking with hands-on execution to improve efficiency, strengthen team performance, and drive sustainable business growth.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
Certification
21
21
years of professional experience

Work History

Personal Trainer

Victory Fitness LLC
Carmichael, California
01.2020 - Current
  • Founded and continue to operate a successful private fitness studio dedicated to helping clients improve strength, mobility, health, and overall quality of life through individualized coaching and evidence-based training.
  • Key Contributions
  • Built and manage every aspect of an independently owned fitness business, including operations, marketing, budgeting, scheduling, client acquisition, and retention.
  • Develop customized fitness and wellness programs tailored to clients of varying ages, abilities, and health goals.
  • Foster long-term client relationships through exceptional service, accountability, and measurable results.
  • Maintain a high standard of professionalism while adapting services to meet changing client needs and industry trends.
  • Invest in continuing education to remain current with evolving fitness methodologies and best practices.
  • Designed personalized fitness programs tailored to individual client goals and needs.
  • Conducted one-on-one training sessions, ensuring proper technique and safety compliance.
  • Educated clients on nutrition and wellness strategies to support fitness objectives.
  • Monitored client progress, adjusting programs based on performance and feedback.
  • Led group fitness classes, fostering a motivating and inclusive environment for participants.

Personal Trainer

In-Shape Fitness
01.2018 - 01.2020
  • Provided individualized fitness coaching while contributing to club revenue through consultative sales and exceptional member service.
  • Key Contributions
  • Designed personalized exercise programs that helped members achieve sustainable health and fitness goals.
  • Educated clients on exercise technique, injury prevention, and nutritional strategies.
  • Consistently achieved sales objectives for personal training packages and nutritional products.
  • Established strong client relationships that increased member satisfaction and retention.
  • Assisted 8 to 10 clients per week.

Customer Service Representative

In-Shape Fitness
01.2016 - 01.2018
  • Served as a primary point of contact for members, delivering professional customer support while ensuring efficient daily club operations.
  • Key Contributions
  • Resolved billing, membership, and account issues with professionalism and accuracy.
  • Coordinated appointment scheduling and daily front desk operations.
  • Ensured compliance with company policies and liability procedures.
  • Worked collaboratively with management and sales teams to deliver a positive member experience.

General Manager

Performance Bicycle
01.2006 - 01.2014
  • Directed all operations for a high-volume retail location generating more than $2 million in annual revenue, with responsibility for financial performance, staffing, customer satisfaction, merchandising, and operational excellence.
  • Key Contributions
  • Managed complete store operations while consistently meeting or exceeding sales, profitability, and customer service objectives.
  • Recruited, trained, coached, and developed employees, building engaged teams focused on accountability and performance.
  • Managed labor budgets, scheduling, payroll, and staffing to maximize operational efficiency.
  • Led inventory management, merchandising initiatives, and annual physical inventory audits while minimizing operational loss.
  • Collaborated with regional leadership to identify merchandising opportunities that increased revenue and improved market competitiveness.
  • Successfully resolved complex customer concerns while maintaining high standards of service and professionalism.
  • Promoted a culture centered on teamwork, continuous improvement, and employee development.

Education

Bachelor of Science - Kinesiology/Health Promotion

University of Lafayette Louisiana
Lafayette, LA
12-2025

Skills

  • Operations & Business Management
  • Team Leadership & Employee Development
  • Customer Experience & Retention
  • Business Development
  • Client Relationship Management
  • Performance Coaching & Mentoring
  • Budget & Labor Management
  • Workforce Scheduling
  • Process Improvement
  • Conflict Resolution
  • Marketing & Community Engagement
  • Strategic Planning
  • Microsoft Office Suite
  • Trusted leader with a servant leadership philosophy
  • Exceptional interpersonal and communication skills
  • Calm and effective under pressure
  • Strong organizational and time management abilities
  • Highly adaptable with a proven record of learning new industries quickly
  • Relationship building

Certification

  • American Council on Exercise-Personal Training Certification -2004
  • CPR/First Aid Certification -2024

Timeline

Personal Trainer

Victory Fitness LLC
01.2020 - Current

Personal Trainer

In-Shape Fitness
01.2018 - 01.2020

Customer Service Representative

In-Shape Fitness
01.2016 - 01.2018

General Manager

Performance Bicycle
01.2006 - 01.2014

Bachelor of Science - Kinesiology/Health Promotion

University of Lafayette Louisiana
Ivor Giraldo