Summary
Overview
Work History
Education
Skills
Timeline
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Ivory Adams

Fresno,TX

Summary

Caring Counselor in Training, passionate about assisting clients in completing treatment plans aimed at improving health conditions. Excellent communication and active listening abilities with over 7 years of experience in church counseling and over 10 years in the healthcare industry. Skilled in conducting individual and group counseling sessions.

Overview

11
11
years of professional experience

Work History

Senior Service Account Manager

United Healthcare
04.2021 - Current
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Identified issues, analyzed information and provided solutions to problems.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Leader Celebrate Recovery

Reflections Of Christ Kingdom
01.2013 - 03.2020
  • Encouraged participants to open up and share thoughts at group sessions.
  • Facilitated group sessions, promoting healthy communication skills and peer relationships among participants.
  • Cultivated warm environment of trust that enabled individuals to share openly about their struggles during one-on-one counseling sessions or group discussions.

Customer Care Supervisor

United Health Care
03.2016 - 04.2021
  • Supervised work of 20+ team members, offering constructive feedback on their work performance
  • Directed all phases of workgroup trainings, from implementation to completion
  • Recommended process and systems improvements such as quality and employee engagement.

Education

Master of Arts - Clinical Mental Health Counseling

Liberty University
Lynchburg, VA
07.2025

Bachelor of Arts - History

Texas Southern University
Houston, TX
11.2021

Skills

  • Excellent Communication
  • Time Management
  • Relationship Building
  • Decision-Making
  • Complex Problem-Solving
  • Positive Attitude
  • Active Listening
  • Good Judgment

Timeline

Senior Service Account Manager

United Healthcare
04.2021 - Current

Customer Care Supervisor

United Health Care
03.2016 - 04.2021

Leader Celebrate Recovery

Reflections Of Christ Kingdom
01.2013 - 03.2020

Master of Arts - Clinical Mental Health Counseling

Liberty University

Bachelor of Arts - History

Texas Southern University

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Ivory Adams