TiAndrea Washington
Louisville,Ky
Summary
Dynamic professional with a proven track record in account management and customer satisfaction, honed at Optum. Skilled in client relationship management and strategic planning, I excel in transforming customer challenges into solutions, significantly enhancing client retention. Expert in sales development and networking, my approach has consistently fostered growth and team collaboration.
Overview
14
14
years of professional experience
Work History
Senior Service Account Manager
Optum
08.2022 - Current
- Billing Service Specialist supporting Quest Diagnostics clients
- Partnered with Commercial Sales teams to resolve escalated billing issues
- Establishing relationships with clients in assigned territories to provide education, training, resources, and targeted approach to resolving recurring billing process errors
- Special projects as assigned
- Conduct field visits to various provider offices to provide in person training, business reviews, and address any staff process improvements related to Quest billing
- Oversee the onboarding of new accounts, providing start up billing training
Resolution Specialist
Optum Specialty Pharmacy
01.2022 - 08.2022
- Specifically assigned to escalations with the goal of finding satisfactory resolutions tailored to customers' needs
- Assisted patient care coordinators with troubleshooting insurance claims
- Located medications that were lost in delivery process
- Assisted patients by placing overrides with their designated insurance plans to create flexibility for travel, specifically to allow to early prescription pick up for timely dosage
- Certified in Principles of Effective Training (P.O.E.T)
- Onboarded, trained, and provided ongoing coaching for new hires
Patient Care Coordinator
Optum Specialty Pharmacy
01.2019 - 01.2022
- Liaison between patient and healthcare system
- Ensure patients receive the care they need, understand medications, medical conditions and other instructions
- Assisted patients in understanding tier and formulary structures for their insurance plan
- Helped patients obtain copay assistance
Home Furnishing Consultant
Value City Furniture
11.2015 - 11.2016
- Helped customers with home furnishing decisions
- Sales rep
- Interior design
- Proficient in AS-400
Sales and Marketing
Aflac
01.2011 - 01.2015
- Licensed in life and health lines
- Business to business sales
- Outside sales
- Telemarketing
- Mortgage protection and life insurance sales
- Agent support
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Customer satisfaction
- Relationship building
- Strategic planning
- Goal oriented
- Sales development
- Networking skills
References
Available upon request
Timeline
Senior Service Account Manager
Optum
08.2022 - Current
Resolution Specialist
Optum Specialty Pharmacy
01.2022 - 08.2022
Patient Care Coordinator
Optum Specialty Pharmacy
01.2019 - 01.2022
Home Furnishing Consultant
Value City Furniture
11.2015 - 11.2016
Sales and Marketing
Aflac
01.2011 - 01.2015