Ivory Choyce
Oakland ,CA
Summary
Dynamic and results-oriented Master Esthetician with a proven track record at Bleu Honey, excelling in client relations and advanced waxing/sugaring techniques. Spearheaded employee development and marketing initiatives, significantly enhancing client retention and satisfaction. Demonstrates exceptional verbal communication and business management skills, ensuring top-notch customer service and operational excellence. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 15 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
16
16
years of professional experience
Work History
Owner/Master Esthetician
Bleu Honey Beauty Bar
02.2018 - Current
- Manage day-to-day business operations, including client management and financial oversight to ensure smooth and efficient business performance.
- Monitor and adhere to state and local regulations for safety, sanitation, and licensing to ensure compliance and client safety.
- Develope and maintaine strong relationships with clients, resulting in repeat business and referrals.
- Trained, mentored and motivated employees and junior estheticians to perform daily business functions while fostering a culture of continuous learning and professional development.
- Provide a range of esthetic services including, full body waxing and sugaring, spray tanning, facials and personalized skincare consultations.
Lead Esthetician
Cocoon Day Spa
03.2012 - 12.2017
- Performed waxing and sugaring services including eyebrow and full body with a focus on client comfort and precision.
- Boosted retail sales revenue by demonstrating expert knowledge about available products while discussing their benefits with clients.
- Led promotional events within the spa that resulted in increased bookings for services.
- Achieved high levels of client retention by focusing on building rapport with each individual during appointments.
- Led training for new and existing employees on new services and products.
Esthetician
Benefit Cosmetics
08.2008 - 02.2012
- Provided expert brow and makeup services to new and existed clients
- Discussed procedures and treatment options with clients.
- Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
- Fostered friendly, warm, and exceptional customer experience.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Maintained top retail sales within department
Education
Bachelor of Arts - Communication Studies
Cal State Eastbay
Hayward05.2016
Esthetician License -
Paris Beauty College
Concord, CA2008
Skills
- Customer Relations
- Small business operations
- Verbal and written communication
- Client Service
- Business Management
- Business Planning
- Marketing
- Employee Development
- Advanced Waxing/ Sugaring Techniques
- Lah lifts/ Tanning/ Brow services
- Facials
Timeline
Owner/Master Esthetician
Bleu Honey Beauty Bar
02.2018 - Current
Lead Esthetician
Cocoon Day Spa
03.2012 - 12.2017
Esthetician
Benefit Cosmetics
08.2008 - 02.2012
Bachelor of Arts - Communication Studies
Cal State Eastbay
Esthetician License -
Paris Beauty College
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