Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ivory Douthett

Pittsburgh,PA

Summary

People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.

Overview

8
8
years of professional experience

Work History

Team Leader

UPMC
Pittsburgh, Pa
11.2019 - Current
  • Organized teamwork efforts and delegated tasks for streamlined completion of projects.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Conducted regular performance reviews to assess individual team member progress.
  • Organized client meetings to provide project updates.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Established clear expectations for employees, providing guidance when needed.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Analyzed key performance indicators to identify effective strategies.
  • Oversaw quality control to identify inconsistencies and malfunctions.

Sales Associate

GetGo Giant Eagle
Pittsburgh, PA
03.2017 - 06.2021
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Assisted in the preparation of food items according to recipes and instructions.
  • Cleaned kitchen areas, equipment and utensils.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Served meals to customers in a friendly and courteous manner.
  • Prepared beverages such as coffee, tea, soda..
  • Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.

Education

High School Diploma -

Woodland Hills High School
Pittsburgh, PA
06-2014

Skills

  • Complaint resolution
  • Quality Improvement
  • Client Service
  • Team Supervision
  • Conflict Resolution
  • Overseeing Daily Activities
  • Leadership
  • Attention to Detail
  • Client Support
  • People Management
  • Team motivation
  • Team Check-Ins
  • Issue Resolution
  • Evaluating Employee Work

Accomplishments

  • In December of 2023 I graduated from UPMC 's mentor program which led me to getting my team lead position that September of the same year

Timeline

Team Leader

UPMC
11.2019 - Current

Sales Associate

GetGo Giant Eagle
03.2017 - 06.2021

High School Diploma -

Woodland Hills High School

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Ivory Douthett