Ivory Lewis
Bessemer,AL
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
19
19
years of professional experience
Work History
Paraprofessional
Kelly Educational Services
08.2019 - 05.2023
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Administered tests and assessments to evaluate student progress and performance.
Teacher Aide/Assistant
Dunnam's Private School
08.2005 - 05.2015
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Digital Imaging Specialist
Best Buy | Alabama
09.2006 - 02.2007
- Exceeded weekly sales quota, by discussing efficient product knowledge, pertaining to the customers needs
- Maintained customer relations, by building & sustaining personal relationships with all customers.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Technical Support Representative
TTEC | Alabama
12.2003 - 12.2004
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow quickly and accurately.
Education
High School Diploma -
Brentwood Christian Academy
Bessemer, AL05.2004
Associate of Arts - Visual Communications
Virginia College
Homewood, Alabama2007
Skills
- Clerical Support
- Activity Oversight
- Differentiated Instruction
- Documentation
- Teacher Support
- User Credential Management
- User Support
- Network Diagnostics
- Desktop Support
- Customer Service
- Quality Assurance
- Computer Skills
Timeline
Paraprofessional
Kelly Educational Services
08.2019 - 05.2023
Digital Imaging Specialist
Best Buy | Alabama
09.2006 - 02.2007
Teacher Aide/Assistant
Dunnam's Private School
08.2005 - 05.2015
Technical Support Representative
TTEC | Alabama
12.2003 - 12.2004
High School Diploma -
Brentwood Christian Academy
Associate of Arts - Visual Communications
Virginia College