Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ivory Rios

Ottawa,IL

Summary

Dynamic professional with a proven track record in customer service and leadership, honed at McDonald’s and other notable establishments. Excelled in enhancing customer satisfaction and streamlining operations, showcasing exceptional problem-solving and teamwork skills. Demonstrated expertise in cash handling and customer engagement, significantly contributing to business growth and operational efficiency.

Overview

5
5
years of professional experience

Work History

Crew

McDonald’s
09.2024 - Current
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Worked front counter, drive-thru and other areas.
  • Collaborated with team members to complete orders.

Cashier

Gifts By the Beach
01.2023 - 03.2023
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.
  • Stocked, tagged and displayed merchandise as required.
  • Set up new sales displays each week with fresh merchandise.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Assistant Manager

Wings Beachwear
06.2020 - 01.2022
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Housekeeping

Holiday Inn Express Hotel Suites
11.2019 - 03.2020
  • Picked up debris and trash and performed basic housekeeping.
  • Improved operational efficiency by implementing new housekeeping processes and procedures.
  • Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
  • Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
  • Coordinated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
  • Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests.

Education

High School Diploma -

Ottawa Township Highschool & Penn Foster
Ottawa, IL

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Cash Handling
  • Cleaning
  • Clear Communication
  • Customer Engagement
  • Interactive communication skills
  • Leadership Qualities
  • Hospitality service expertise

Timeline

Crew

McDonald’s
09.2024 - Current

Cashier

Gifts By the Beach
01.2023 - 03.2023

Assistant Manager

Wings Beachwear
06.2020 - 01.2022

Housekeeping

Holiday Inn Express Hotel Suites
11.2019 - 03.2020

High School Diploma -

Ottawa Township Highschool & Penn Foster
Ivory Rios