Ivory Seright II
Orlando,FL
Summary
Dedicated cable specialist with over 10 years of experience in installation, technical support, and team training. Recognized for delivering outstanding customer service while optimizing system performance and mentoring junior staff. Results-driven professional known for strong troubleshooting and technical support skills. Committed to enhancing customer experiences through effective communication and team training, ensuring seamless cable system installations. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking , and I also have over 20 years in delivery experience.
Overview
33
33
years of professional experience
Work History
Cable Specialist
Spectrum
Auburndale, Florida
10.2013 - 08.2023
- Installed and connected various cable types for residential and commercial clients.
- Tested and troubleshot cable systems to ensure optimal performance.
- Provided on-site customer service, addressing client inquiries and concerns.
- Documented installation processes and service records accurately.
- Trained junior technicians on installation techniques and best practices.
- Installed set top boxes, modems, routers, switches, amplifiers, splitters and associated equipment.
- Assisted customers with technical support for cable connections and TV programming.
- Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment.
- Delivered and replaced various types of cable equipment.
- Also earned all three certifications in cable , phone and internet to become a teir 5 cable technician
- From 2021 to 2023 i worked in the retention department for
Furniture Delivery Driver
Seright Funiture and Appliances
Winter Haven, Florida
06.1990 - 06.2013
- Delivered furniture and appliances to customer locations efficiently.
- Loaded and unloaded trucks with care to prevent damage.
- Communicated delivery schedules with customers and office staff.
- Assembled furniture on-site for customer convenience.
- Provided excellent customer service during delivery interactions.
- Verified the accuracy of orders and checked for any damage prior to delivery.
- Provided assistance with unloading furniture at customer sites if requested.
Delivery Driver
Color Wheel Paint Ctr
Lakeland, FL
06.2003 - 10.2005
- Delivered paint and supplies to customers in a timely manner.
- Maintained accurate delivery logs and vehicle inspection records.
- Communicated with customers to confirm delivery details and address concerns.
- Loaded and unloaded heavy paint products safely and efficiently.
- Assisted in organizing inventory and restocking shelves at the warehouse.
- Collaborated with team members to ensure optimal delivery routes were used.
- Provided excellent customer service through friendly interactions during deliveries.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Education
Graphic Art
PCC
Winter Haven, FL05-1995
Skills
- Cable installation
- System troubleshooting
- Technical support
- Equipment maintenance
- Safety compliance
- Customer service
- Delivery optimization
- Time management
- Route planning
- Team training
- Problem solving
- Attention to detail
- Relationship building
- Coaching and mentoring
Timeline
Cable Specialist
Spectrum
10.2013 - 08.2023
Delivery Driver
Color Wheel Paint Ctr
06.2003 - 10.2005
Furniture Delivery Driver
Seright Funiture and Appliances
06.1990 - 06.2013
Graphic Art
PCC