IVORY WILSON
Chicago,IL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a medical service coordinator position ready to help team achieve company goals. Seeking to learn in-depth knowledge of medical terminology, billing codes and medical transcription. First-rate multitasking skills paired with excellent oral and written communication capabilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Officer
Homewood Suites/Hilton Garden Inn Hotel
08.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Monitored CCTV cameras and alarm systems for security breaches.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Manage approximately 15 incoming calls, emails and faxes per day from hotel guest regarding concerns, and lost & found.
Security Officer
Skytech Security Services
05.2017 - 08.2023
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Education Technology Support Specialist
Public Allies Chicago
09.2014 - 06.2016
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Configured hardware, devices and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Education
Some College (No Degree) - Psychology
Northern Illinois University
DeKalb, ILHigh School Diploma -
Harlan Community Academy High School
Chicago, IL06.2012
Skills
- Electronic surveillance
- Conflict resolution techniques
- Performance optimization
- Superior customer service
- Product Knowledge
- Time management
- Creative thinking
- Incident Reporting
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Successfully completed two-week security training program.
- Resolved product issue through consumer testing.
Certification
- 20 hour certification training
- PERC card
- FOID card
- Conceal to carry License
- Certified caregiver, solidex home healthcare services
- Food handler certificate
- CPR certified
Timeline
Security Officer
Homewood Suites/Hilton Garden Inn Hotel
08.2023 - Current
Security Officer
Skytech Security Services
05.2017 - 08.2023
Education Technology Support Specialist
Public Allies Chicago
09.2014 - 06.2016
Some College (No Degree) - Psychology
Northern Illinois University
High School Diploma -
Harlan Community Academy High School
- 20 hour certification training
- PERC card
- FOID card
- Conceal to carry License
- Certified caregiver, solidex home healthcare services
- Food handler certificate
- CPR certified
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