Ivory Windom
Burnham,Illinois
Summary
A 26 year of college graduate, with a degree in Psychology. Have experience in Case Management offering 2 years of planning, assessing and reporting experience with mentally ill clients and also drug users. Proficient in documentation and compliance. Currently a personable Social Service Director with proven track record of success managing and leading social services programs. Skilled in crisis management, admissions, discharging and program evaluation. Strong collaborator and committed to leading and inspiring teams to achieve shared goals.
Overview
4
4
years of professional experience
Work History
Social Services Director
Pavilion Of South Shore
05.2023 - Current
- Developed and created programs and monitored effectiveness against individual resident needs.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Referred families to shelters, legal resources and educational programs.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
- Coordinated individual referrals to obtain community services, advocated for over 100 resident needs and resolved roadblocks.
Social Services Director
Alden Lakeland
03.2022 - 05.2023
- Developed and created programs and monitored effectiveness against individual participant needs.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Referred families to shelters, legal resources and educational programs.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
- Coordinated individual referrals to obtain community services, advocated for over 100 resident needs and resolved roadblocks.
Community Support Specialist, Case Manager
Thresholds
08.2020 - 03.2022
- Assisted in implementation of community support services in alignment with needs.
- Produced crisis management and intervention plans for communities in need.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
Customer Service Manager
Walmart
07.2019 - 07.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Education
Master of Arts - Clinical Psychology
Chicago State University
Chicago, IL05.2026
Bachelor of Arts - Psychology
Illinois State University
Normal, IL05.2020
Skills
- Microsoft Office, SPSS, Excel
- Strong team member and work ethic
- Quality background in human behavior
- Data Entry
- Assessment Pro, PSSAR Screenings
- MDS, Medicare/CMI
- Certified in IM-CANS
- Strong case management and team lead skills
- Care plans
Timeline
Social Services Director
Pavilion Of South Shore
05.2023 - Current
Social Services Director
Alden Lakeland
03.2022 - 05.2023
Community Support Specialist, Case Manager
Thresholds
08.2020 - 03.2022
Customer Service Manager
Walmart
07.2019 - 07.2020
Master of Arts - Clinical Psychology
Chicago State University
Bachelor of Arts - Psychology
Illinois State University
Similar Profiles
Yolanda ColeYolanda Cole
Director of Nursing at Pavilion of South ShoreDirector of Nursing at Pavilion of South Shore
Teneka AshleyTeneka Ashley
CNA at Pavilion Of South ShoreCNA at Pavilion Of South Shore
Sandra BroomSandra Broom
Comptroller/HR at Women's Pavilion South MissComptroller/HR at Women's Pavilion South Miss