Ivy Antosca
Cape Cod,
Summary
Proactive and goal-oriented with excellent customer service and problem-solving skills. Demonstrates excellent time management and communication in high-paced environments. Known for reliability and adaptability, with great willingness to learn and apply new skills.
Overview
12
12
years of professional experience
Work History
Management Assistant
Enterprise Rent-A-Car
Cape Cod
06.2023 - Current
- Delivered exceptional customer service in a fast-paced rental environment
- Managed rental transactions including contracts, billing, and insurance products
- Resolved customer complaints and issues professionally and quickly to maintain high satisfaction
- Collaborated with team to meet branch sales goals and customer service standards
- Assisted in training and mentoring new employees
Front End Server
COOKE'S SEAFOOD
Hyannis, MA
05.2020 - 08.2020
- Cultivated warm relationships with regular customers
- Answered customers' questions, recommended items, and recorded order information
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Served food and beverages promptly with focused attention to customer needs
- Trained new employees with the menu and POS system
To-Go Counter & Server
CRAIGVILLE PIZZA AND MEXICAN
Centerville, MA
06.2014 - 08.2019
- Handled all take-out orders efficiently while creating an inviting atmosphere for customers
- Professionally answered telephones and responded to customer inquiries
- Completed opening, closing and shift change duties to keep restaurant working efficiently and coworkers ready to meet customer needs
- Trained new employees with the POS system and register
School Daycare Assistant
BARNSTABLE PUBLIC SCHOOLS, BARNSTABLE UNITED ELEMENTARY SCHOOL
Marstons Mills, MA
09.2018 - 06.2019
- Watched over students while keeping them both entertained and safe.
- Helped students study and assisted them in completing their daily homework.
Education
Bachelor of Science - Team And Project Management
BRYANT UNIVERSITY
Smithfield, Rhode Island05-2023
High School Diploma - undefined
BARNSTABLE HIGH SCHOOL
Barnstable, MA01.2019
Skills
- Customer Service
- Problem Solving
- Conflict Resolution
- Time Management
- Interpersonal Skills
- Administrative Tasks
- Client Relationships
Timeline
Management Assistant
Enterprise Rent-A-Car
06.2023 - Current
Front End Server
COOKE'S SEAFOOD
05.2020 - 08.2020
School Daycare Assistant
BARNSTABLE PUBLIC SCHOOLS, BARNSTABLE UNITED ELEMENTARY SCHOOL
09.2018 - 06.2019
To-Go Counter & Server
CRAIGVILLE PIZZA AND MEXICAN
06.2014 - 08.2019
High School Diploma - undefined
BARNSTABLE HIGH SCHOOL
Bachelor of Science - Team And Project Management
BRYANT UNIVERSITY