Ivy Bishop
Burnham,ME
Summary
Compassionate Direct Support Professional with expertise in medication administration, crisis intervention, and behavioral observation. Proven ability to enhance client well-being through effective collaboration and support. Skilled in maintaining accurate records and ensuring a safe environment. Strong communicator with a background in customer service and operational practices, dedicated to delivering positive experiences.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
DSP
Skillsinc
Pittsfield, Maine
11.2024 - Current
- Assisted individuals with daily living activities and personal care tasks.
- Documented clients' progress and needs to support personalized care plans.
- Monitored health and safety conditions in the living environment regularly.
- Tracked individuals' behaviors and communicated significant changes to supervisor for timely interventions.
- Delivered direct care to individuals with intellectual and developmental disabilities, enhancing their independence in daily living activities.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Used approved crisis intervention techniques in emergency situations.
Crew Member
Dunkin
Skowhegan, Maine
06.2023 - 08.2023
- Prepared and brewed coffee beverages according to customer preferences.
- Operated cash register and processed customer transactions to enhance speed of service.
- Maintained cleanliness and organization of dining and kitchen areas.
- Assisted customers with menu selections and answered product inquiries.
- Collaborated with team members to optimize workflow during peak hours, improving service delivery.
- Stocked supplies and ingredients to support daily operations effectively.
- Followed health and safety guidelines to ensure a safe work environment.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Delivered excellent customer service, fostering a welcoming atmosphere for guests.
- Organized and restocked supplies to support operations and team productivity.
Education
High School Diploma -
Skowhegan Area High School
Skowhegan, ME06-2023
Skills
- Medication administration
- Crisis intervention
- Behavioral observation
- Care plan implementation
- Daily living assistance
- Record keeping
- Team collaboration
- Time management
- Communication skills
- Certified in CPR/AED
- First Aid/CPR
- OSHA 10 certified
- OSHA standards
- Customer service
- Multitasking
- Light housekeeping
- Cleaning
- Housekeeping
- Crew leadership
- Drive-thru operations
- Cash handling
- Positive demeanor
Certification
Hippa
Timeline
DSP
Skillsinc
11.2024 - Current
Crew Member
Dunkin
06.2023 - 08.2023
High School Diploma -
Skowhegan Area High School