IVY DELEON

• Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
• Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
• Documented care actions by completing records and logs in medical software system.
• Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
• Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
• Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
• Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.

Minor injury. I made decision for emergency neede.

• Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
• Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
• Maintained professionalism and courtesy while managing high call volumes during peak hours.
• Pleasantly greeted all callers and asked how to be of assistance.
• Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.
• Streamlined call routing process for improved caller experience and reduced wait times.
• Answered average of Number calls per day and directed to appropriate departments and personnel.
• Worked closely with supervisors to identify areas of improvement in the call center processes that led to enhanced productivity levels among operators.
• Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.

• Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
• Updated patient charts with data such as medications to keep records current and support accurate treatments.
• Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
• Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
• Consistently adhered to strict safety guidelines while administering medications or performing invasive procedures.
• Managed patients recovering from medical or surgical procedures.
• Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
• Live in Hospice care followed through the end of life.