Ivy Hart
Grand Rapids,MI
Summary
Dedicated professional with a proven track record in grocery store stocking, waitressing, and providing exceptional customer service. Possesses a strong work ethic, attention to detail, and the ability to thrive in fast-paced environments. Adept at maintaining inventory, optimizing table turnover, and ensuring customer satisfaction. Proven ability to handle challenging situations with a positive and professional attitude, resulting in high customer ratings and repeat business.
Overview
7
7
years of professional experience
Work History
Waitress
Bubba's Burger And Bar
09.2021 - 09.2023
- Memorized and promoted menu items, specials, and drink options to maximize revenue.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Barista/Cook
Latitude
04.2021 - 08.2021
- Prepared and served coffee, espresso drinks, blended coffees, or teas
- Followed money handling guidelines to verify check total, monitor tip disbursement, and manage cash drawer
- Cleaned and sanitized work areas, utensils, and equipment.
- Maintained regular and consistent attendance and punctuality.
Grocery Store Stocker
Oryana Natural Foods Market
06.2020 - 03.2021
- Organized and stock shelves.
- Customer service: answering in-store questions, and answering calls.
- Oversaw the completion of daily chore tasks.
- Helped customers locate desired items.
- Maintained effective team member communication.
Associate
Shetler Dairy Farms
05.2016 - 08.2018
- Make, label, and package butter as well as ice cream.
- Worked varied hours to meet seasonal and business needs.
- Help achieve high health code scores consistently with diligent use of proper cleaning, sanitation, and storage standards
- Demonstrated a positive and upbeat approach to close sales with customers.
Education
No Degree - Arts And Illustration
Pacific North West College of Arts
Portland, ORHigh School Diploma -
Interlochen Arts Academy
Interlochen, MI05.2018
Skills
- Special Dietary Requirements
- Adaptive and Creative
- Price Memorization
- Menu Memorization
- Dining Customer Service
- Product Display
Timeline
Waitress
Bubba's Burger And Bar
09.2021 - 09.2023
Barista/Cook
Latitude
04.2021 - 08.2021
Grocery Store Stocker
Oryana Natural Foods Market
06.2020 - 03.2021
Associate
Shetler Dairy Farms
05.2016 - 08.2018
No Degree - Arts And Illustration
Pacific North West College of Arts
High School Diploma -
Interlochen Arts Academy
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