IVY JACKSON
Clinton,MD
Summary
Leasing professional with residential leasing, property management, and hospitality support experience. Handles property tours, prospect follow-up, application processing, lease preparation, move-in coordination, and resident relations while using Yardi, RentCafe, ScreenWorks, and CRM tools to keep records accurate and leasing activity organized.
Overview
5
5
years of professional experience
Work History
Leasing Agent
Canvas Apartments
Hyattsville, MD
01.2025 - Current
- Managed leasing activity from inquiry through tour, application, approval, lease execution, and move-in to ensure a seamless tenant onboarding process.
- Conduct property tours and provide prospects with information on apartment homes, amenities, pricing, lease terms, fees, and community features.
- Use Yardi, RentCafe, ScreenWorks, and CRM systems to manage prospect information, applications, leasing activity, and resident records.
- Process and review rental applications and supporting documentation and coordinate with management and screening teams regarding applicant qualifications.
- Prepared leases, move-in sheets, and leasing documentation, ensuring accuracy and compliance with property procedures to mitigate risks.
- Communicate rental rates, concessions, fees, deposits, parking, utilities, pet policies, and community policies to prospects and residents.
- Coordinated move-ins, key distribution, and resident requests to enhance the tenant experience and streamline the transition process.
- Maintain professional relationships with prospects and residents and assist with leasing and marketing efforts to support occupancy goals.
Front Desk Supervisor
DoubleTree by Hilton
Annapolis, MD
07.2023 - Current
- Supervised front desk operations and supported staff to ensure exceptional customer service in a fast-paced environment.
- Handle reservations, check-ins, check-outs, payments, room assignments, refunds, and guest requests.
- Manage high-volume phone calls, emails, and in-person inquiries while maintaining accurate guest records.
- Resolve guest concerns professionally and maintain company policies and service standards.
- Coordinated with housekeeping and departments to manage room availability, occupancy, and guest needs efficiently.
- Achieved Employee of the Year recognition for outstanding performance and dedication to customer service.
Front Desk Agent
DoubleTree by Hilton
Annapolis, MD
07.2021 - Current
- Welcomed and assisted guests throughout check-in and check-out while maintaining a professional and service-focused experience.
- Processed reservations, room assignments, payments, refunds, and guest requests with accuracy.
- Responded to inquiries by phone, email, and in person and coordinated with internal departments to address guest needs.
- Recognized as Employee of the Month for exceptional service and dedication in August 2023.
Education
High School Diploma - Washington, DC
HD Woodson Sr. High School
Washington, DC01-2003
Skills
- Residential leasing and property management
- Leasing and sales expertise
- Prospect follow-up and application processing
- Lease administration and preparation
- Yardi systems knowledge
- RentCafe
- ScreenWorks
- CRM software proficiency
- Move-in coordination and property tours
- Marketing strategies and documentation skills
- Resident relations and conflict resolutions
- Fair housing policies
- Microsoft Office applications
- Team collaboration and support
Accomplishments
- Employee of the year 2024
- Employee of the month 2023
Timeline
Leasing Agent
Canvas Apartments
01.2025 - Current
Front Desk Supervisor
DoubleTree by Hilton
07.2023 - Current
Front Desk Agent
DoubleTree by Hilton
07.2021 - Current
High School Diploma - Washington, DC
HD Woodson Sr. High School