Ivy Jackson
Ocala,FL
Summary
Talented Partner with 10 years of industry experience. Highly skilled at handling all types of issues successfully. Known for effective problem-solving and goal-oriented planning. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Partner/Certified Tax Preparer
SBS Tax Services
01.2022 - Current
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Networked with other professionals and organizations to expand contacts and opportunities.
Delivery Driver
Instacart
03.2019 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Remote Customer Care Specialist
Ulta Beauty Cosmetics
08.2022 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Took ownership of customers issues to follow problems through to resolution.
Office Manager
Liberty Tax Service
11.2009 - 05.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
Education
Business And Management
Strayer University
Maitland, FLCertified Clinical Medical Assistant
Valencia College
Orlando, FL07.2022
High School Diploma -
Jones High School
Orlando, FL05.2005
Skills
- Customer Relationship Building
- Marketing
- Performance Analysis
- Knowledgeable in [Software]
- Company processes and procedures
- Collaboration and Teamwork
Certification
- CCMA(Certified Clinical Medical Assistant) Training - 1 Year
- Course For HIPAA - 1 Month
Timeline
Remote Customer Care Specialist
Ulta Beauty Cosmetics
08.2022 - 02.2023
Partner/Certified Tax Preparer
SBS Tax Services
01.2022 - Current
Delivery Driver
Instacart
03.2019 - Current
Office Manager
Liberty Tax Service
11.2009 - 05.2015
Business And Management
Strayer University
Certified Clinical Medical Assistant
Valencia College
High School Diploma -
Jones High School
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