Ivy Kirumira
KANSAS CITY,MO
Summary
Dynamic and hospitable professional with proven expertise in customer service, honed as a waitress and at Hotel International Muyenga. Skilled in fostering high customer satisfaction, training employees, and streamlining service operations. Excelled in fast-paced environments, demonstrating exceptional multitasking abilities, reliability, and effective communication. A strong team player, committed to enhancing team productivity and the guest experience. Ready to bring these skills to a new role and contribute to continued success.
Overview
2
2
years of professional experience
Work History
Waitress
Hotel International Muyenga
Kampala
01.2020 - 02.2022
- Trained new employees to perform duties.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Explained menu items, describing ingredients and cooking methods upon request.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Bussed tables as needed during peak hours.
- Prepared checks, itemizing total meal costs and taxes.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Education
Bachelor of Science - Medicine
University of Missouri Kansas City
Kansas City03-2027
Skills
- Telephone and email etiquette
- Hospitable and friendly
- Reliability, punctuality, and time management
- Inventory management
- Customer service
- Hospitality service expertise
- Memory retention
- Strong multitasking
Timeline
Waitress
Hotel International Muyenga
01.2020 - 02.2022
Bachelor of Science - Medicine
University of Missouri Kansas City
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