Ivy Lor
Salisbury,NC
Summary
Qualified graduate and emerging professional eager to build industry career. Quick learner with great people skills and focus on problem-solving. Handles complex assignments without complaint and works great under pressure.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Atrium Healthcare Urgent Care
Mooresville, NC
11.2021 - Current
- Exemplify caring and compassionate customer services to create excellent patient experience
- Demonstrates critical thinking skills and decisive judgement in often-hectic environment and possess ability to work cohesively on team and independently with minimal supervision.
- Performed patient registration, insurance verification , scheduling, collection and cash receipting , arrival/ check out activities according ti standards and guidelines ensuring accuracy.
- Provides exemplary interpersonal skills and ability to interact with patients and families in wide variety of sensitive situations.
Front Desk Receptionist
Tommy Kim DDS Dentistry
Charlotte, NC
01.2019 - 07.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Scheduling appointments
- Verifying methods of payments and collecting co-payments.
Education
Certificate - Billing And Coding
Rowan-Cabarrus Community College
Salisbury, NC12.2021
High School Diploma -
Fitchburg High School
Fitchburg, MA06.2013
Skills
- Detailed oriented
- Time Management
- Critical thinking
- Communication
- Customer Service
- Leadership skills
- Insurance verifying
- Document filing
- Patient greeting
- Appointment Scheduling
- Payment collection
- Medical insurance
- Teamwork and Collaboration
- Excellent Communication
- Critical Thinking
- Flexible and Adaptable
Certification
- Medical Billing and coding, Rowan Cabarrus Community College
- Licensed Nail Manicurist - 2022
- Certified BLS, Atrium Health Urgent Care - 2022
Timeline
Patient Service Specialist
Atrium Healthcare Urgent Care
11.2021 - Current
Front Desk Receptionist
Tommy Kim DDS Dentistry
01.2019 - 07.2021
Certificate - Billing And Coding
Rowan-Cabarrus Community College
High School Diploma -
Fitchburg High School
- Medical Billing and coding, Rowan Cabarrus Community College
- Licensed Nail Manicurist - 2022
- Certified BLS, Atrium Health Urgent Care - 2022
Similar Profiles
Wendy LinleyWendy Linley
Clinical Lab Coordinator/CMA at Atrium Healthcare Floyd Primary Care/Urgent CareClinical Lab Coordinator/CMA at Atrium Healthcare Floyd Primary Care/Urgent Care
Jennifer BeckJennifer Beck
Paramedic at Atrium Health Wake Forest Baptist Urgent CareParamedic at Atrium Health Wake Forest Baptist Urgent Care
Sapphire HenrySapphire Henry
Certified Medical Assistant at Atrium Health Urgent CareCertified Medical Assistant at Atrium Health Urgent Care