Ivy Raymond
Baton Rouge,LA
Summary
Compassionate caregiver offers 3o years of experience assisting others. Committed to delivering top-notch care, administering medication and maintaining safe environments. Knowledgeable of care documentation practices. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Resident Care Coordinator
Holly Court Assisted Living
04.2020 - Current
- Enhanced resident well-being by implementing personalized care plans and coordinating with multidisciplinary teams.
- Reduced hospital readmissions through diligent monitoring of residents'' health status and timely intervention.
- Ensured compliance with regulatory requirements by maintaining accurate records and conducting regular audits.
- Increased resident satisfaction by addressing concerns promptly and fostering a positive living environment.
- Developed and maintained strong relationships with residents and their families.
- Hired and trained new staff members on facility policies, patient care.
Receptionist
The Haven
03.2018 - 02.2024
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
No Degree - Basic
Southern University And A & M College
Baton Rouge, LAHigh School Diploma -
Mckinley Senior High School
Baton Rouge, LASkills
- HIPAA understanding
- Resident Documentation
- CPR Certified
- Staff Training and Development
- Care Planning
- Privacy and confidentiality
- Mobility Assistance
- Dementia Care
- Patient Care
- Personal Hygiene Assistance
- Dressing assistance
- Meal Preparation
- Infection Control
- Heart saver CPR AED
- Patient Care Assessment
Certification
CNA Certification since 1993
CPR & Frist Aid
Timeline
Resident Care Coordinator
Holly Court Assisted Living
04.2020 - Current
Receptionist
The Haven
03.2018 - 02.2024
No Degree - Basic
Southern University And A & M College
High School Diploma -
Mckinley Senior High School
CNA Certification
CPR & Frist Aid
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