Ivy Sloley
Queens,USA
Summary
Well-organized Dental Office Manager focused on creating strategies and business models to align with business initiatives. Systematic about keeping budget and administrative requirements in line to optimize operations. Dependable with superior work ethic and dedication to high quality of services.
Overview
11
11
years of professional experience
Work History
Office Manager
Zachary Papadakis & Associates
New York
04.2025 - Current
- Managed daily operations of dental office to ensure smooth workflow.
- Implemented office protocols to enhance patient experience and satisfaction.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Assisted in training new employees on office policies and procedures related to dental services.
- Maintained inventory of dental supplies and ordered materials.
- Maintained and evaluated clinic budgets, general ledger and billing systems.
- Prepared monthly reports summarizing activity within the dental practice for review by senior management.
- Assisted in marketing efforts to promote dental services within the community.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Process payroll for employees using advanced payroll software systems.
Receptionist
Dental Passion
New York, USA
04.2015 - 04.2025
- Managed multi-line phone system and greeted patients warmly to create a welcoming environment.
- Scheduled appointments, registered patients, and distributed prescribed sample pharmaceuticals to ensure timely patient care.
- Verified patient's eligibility, benefits, claims status, and pre-authorizations with insurance agencies.
- Sent electronic prescriptions to patient's pharmacy.
- Explained dental options to patients, collaborated with dentist on treatment plans, and provided payment options while addressing patient inquiries.
- Used Dentrix computer scheduling program to manage patient appointments.
- Correctly coded and billed dental claims for various insurances.
- Precisely completed appropriate claims paperwork, documentation and system entry.
Education
Associate of Applied Science -
TCI College of Technology
New York, NYSkills
- Office Administration
- Office Management Software
- Customer Relationship Management
- Financial Administration
- Project Coordination
- Computer proficiency
- Complex Problem-solving
- Administrative Leadership
- Teamwork and collaboration
- Verbal Communication
- Written Communication
- Customer Service
Timeline
Office Manager
Zachary Papadakis & Associates
04.2025 - Current
Receptionist
Dental Passion
04.2015 - 04.2025
Associate of Applied Science -
TCI College of Technology