Ivy Thomas
North Plainfield,NJ
Summary
Experienced Floor Manager with demonstrated history in retail and hospitality industries. Strengths include team leadership, customer service, and inventory management. Known for fostering strong staff performance and improving operational efficiency. Proven track record in creating positive work environment and enhancing overall store productivity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Floor Manager
Lush Fresh Handmade Cosmetics
Bridgewater, NJ
08.2024 - Current
- I interviewed prospective employees and provided input to the general manager on hiring decisions.
- Distributed work aligned with individual skills.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Created daily reports for staff members, including business updates, product launches, and additional data according to the needs of the business.
- Developed strategies for increasing sales productivity and profitability within the department.
- Coached team members on customer service techniques and provided feedback on performance.
Team Leader, Event Service
Porta
Montclair
03.2023 - 08.2024
- Created detailed schedules to guarantee timely task completion.
- Managed setup, breakdown, and upkeep of event equipment.
- Designed visually appealing event spaces to enhance the attendee experience.
- Maintained professionalism under pressure while managing numerous tasks.
- Excelled in customer service through diligent attention to guest needs and swift issue resolution.
- Facilitated the organization of well-attended events for over 125 participants.
Bartender Apprentice
Pharmacie Bar + Kitchen
Montclair
10.2022 - 03.2023
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Upheld high levels of cleanliness in all bar sections through rigorous sanitation procedures.
- Managed inventory to maintain optimal stock levels of liquor, beer, wine, garnishes, and bar supplies.
- Mentored incoming staff in operational procedures and effective practices.
- Stocked and maintained the bar with fresh supplies of beer, wine, spirits, and mixers.
- Assisted in setting up events such as weddings, birthdays, corporate functions.
Baker
Rabble Rise Doughnuts
New Paltz
11.2021 - 05.2022
- Delivered superior baked items to meet customer satisfaction.
- Handled and serviced bakery machines, ensuring optimal function.
- Elevated customer satisfaction through consistent production of high-quality baked goods.
- Handled and prepared dough to create various baked goods including donuts, baguettes, cookies, rolls, and various icings and fillings.
- Minimized waste while boosting efficiency through precise ingredient measurement.
- Baked a high volume of goods consistently during each shift.
Education
BS - Nutrition and Food Sciences
Montclair State University
Montclair, NJ06.2024
A.A.S. - Baking and Pastry Arts
Hudson County Community College
Jersey City, NJ12.2019
Skills
- One Year Supervisory Experience
- Strategic Floor Oversight
- Team Development
- Salesmanship
- Expertise in Client Relations
- Detail-Oriented Approach
- Sanitation Protocols
- Food Safety Practices
- Quick Learner
- Microsoft Office Suite
- Event Planning
- Relationship Building
Certification
- ServSafe Allergens Certificate
- ServSafe Food Protection Manager
Timeline
Floor Manager
Lush Fresh Handmade Cosmetics
08.2024 - Current
Team Leader, Event Service
Porta
03.2023 - 08.2024
Bartender Apprentice
Pharmacie Bar + Kitchen
10.2022 - 03.2023
Baker
Rabble Rise Doughnuts
11.2021 - 05.2022
- ServSafe Allergens Certificate
- ServSafe Food Protection Manager
BS - Nutrition and Food Sciences
Montclair State University
A.A.S. - Baking and Pastry Arts
Hudson County Community College
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