Ivy Vo
Houston
Summary
Dynamic and dedicated professional with experience at Bao Shi Yi and Masa Sushi, excelling in customer service and team collaboration. Proven ability to enhance guest experiences through effective communication and problem-solving. Skilled in coffee and tea preparation, with a strong focus on maintaining a welcoming atmosphere and resolving customer concerns swiftly.
Offering excellent interpersonal skills and genuine interest in coffee industry, eager to learn and develop in fast-paced environment. Contributes to team-oriented setting and maintains high standard of cleanliness and organization. Ready to use and develop communication and customer service skills in barista role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Bao Shi Yi
10.2022 - 03.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Server
Masa Sushi
01.2021 - 12.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Bachelor of Science - Mathematical Sciences
University of Houston
Houston, TXSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Coffee and tea preparation
- Excellent communication
Accomplishments
- Redesigned coffee menu for improved readability.
- Memorized ingredients and recipes for 100 specialty drinks.
Certification
- Food handler License.
- Licensed manager.
Languages
Vietnamese
Native or Bilingual
English
Professional Working
Timeline
Barista
Bao Shi Yi
10.2022 - 03.2024
Server
Masa Sushi
01.2021 - 12.2021
Bachelor of Science - Mathematical Sciences
University of Houston
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