Ivy Gilmore
Austin,TX
Summary
Multilingual Appointment Coordinator with fluency. Driven and ambitious with a clear and professional phone voice. Talented at scheduling appointments effectively and coordinating schedules. Proficient in making phone calls to secure appointments for potential customers.
Organized Appointment Coordinator known for maintaining high productivity and efficiently completing tasks. Skilled in schedule management, customer service, and communication technology. Excel at time management, problem-solving, and adaptability, ensuring smooth operations in fast-paced environments.
Seasoned Appointment Coordinator with experience in managing and scheduling appointments in fast-paced environments. Possess strong organizational skills, adept at multitasking and prioritizing tasks while maintaining high levels of customer service. Demonstrated ability to streamline processes, improving efficiency and productivity in previous roles.
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Appointment Coordinator
Springfield suites by Hilton
Springfield , MO
01.2023 - 05.2025
- Coordinated and scheduled patient appointments with physicians and other healthcare providers.
- Reviewed daily schedule for accuracy and completeness prior to start of day's activities.
- Answered phone calls, emails, and other inquiries from patients regarding appointment scheduling.
- Responded promptly to any changes or cancellations of existing appointments.
- Researched solutions for complex problems associated with appointment scheduling.
- Ensured that all necessary paperwork was completed prior to scheduled appointments.
- Managed a high volume of incoming requests while maintaining quality customer service.
- Performed follow-up calls after each appointment to ensure satisfaction with services provided.
- Provided general clerical support such as filing, faxing, copying documents.
Sales Representative out/inbound
Focus Services
Ogden, UT
04.2018 - 01.2022
- I sold spectrum internet, home phone, cable. and mobile, I even would set up installment dates, I would handle technical calls to help our clients set up their equipment or reboot their service.
- I would collect payments over the phone, i would even close out accounts or cancel services my job was a big verity of both Saling the service helping manage the services and being a customer support.
- Hughes net was another internet we sold, the only difference is that it was satellite internet from our government that at one point only our U.S. army had access to.
- This internet was for people who lived in Ruel areas and far out land in the middle of nowhere, I did the same duties that I did in the other company.
College Advisor
Ruffalo Noel Levitz
Cedar Rapids, IA
01.2016 - 12.2018
- I would call upcoming Graduates from different areas around the United States, to survey them and ask them questions about colleges they had applied for their junior year.
- Based on their answers I would collect data and make sure to label the correct college, to ensure that the College would reach out to the student.
Data Entry/Collections
Thomas L Cardella and Associates
Waterloo, IA
04.2012 - 12.2015
- I would call multiple people who were apart of different kinds of organizations and parishes, to ask them to donate or pay on what they owed the organization.
- This job was very savvy with remember computer systems and white noising and screening plus speaking verbatim.
- I learned multiple Microsoft word, systems, and soft wares excel and so forth.
Sales, Customer service, debate caller
Ross Marketing
Hiawatha, IA
12.2009 - 09.2011
- My duties were to collect information from AllStates clients, to see if we could up sale them into getting a higher quality of services with AllStates.
- I worked on many different debates and Champagne during my stay of employment with them, making my learning skills always in action.
- To the point i eventually learned all our systems and was able to work on multiple campaigns.
- I was also a part of the jitterbug debate, Barak Obama campaign, as well as so many others.
- This job gave me high computer literacy skills and challenged me to be the top agent that I am today.
Team Member
McDonald's
Cedar Rapids, IA
06.2008 - 11.2009
- My duties were to cash out customers, up sale store products, smile and provide a friendly and welcoming atmosphere for our customers, as well as cross training, to learn our products and be able to properly prepare them and provide outstanding presentation at our drive through.
- Help keep up with health guidelines by cleaning our lobby and back work, cooking area.
- Eventually leading to me being a Team lead tours the end of my stay.
Education
Some College - Bachelor's in business administrative
Miller-Motte College-Wilmington
Wilmington, NC02.2018
High School Diploma -
Kennedy High School
Cedar Rapids, IA05-2012
Skills
- Computer literacy
- Computer hardware
- Data analysis skills
- Presentation skills
- EMR systems
- Microsoft Excel
- Microsoft Access
- Computer graphics
- Customer retention
- Customer support
- Inside sales
- Upselling
- Telemarketing
- Data collection
- Salesforce
- Outbound sales
- Account management
- Cold calling
- CRM software
- Technical support
- Quality assurance
- Computer operation
- Communication skills
- Research
- Merchandising
- Microsoft Powerpoint
- Sales
- Data entry
- Marketing
- Management
- Conflict management
- SAP
- Analysis skills
- Negotiation
- Leadership
- Business development
- Microsoft Office
Certification
- Personal Care Assistant
- Food Handler Certification
- CPR Certification
- First Aid Certification
- Professional In Human Resources
Timeline
Appointment Coordinator
Springfield suites by Hilton
01.2023 - 05.2025
Sales Representative out/inbound
Focus Services
04.2018 - 01.2022
College Advisor
Ruffalo Noel Levitz
01.2016 - 12.2018
Data Entry/Collections
Thomas L Cardella and Associates
04.2012 - 12.2015
Sales, Customer service, debate caller
Ross Marketing
12.2009 - 09.2011
Team Member
McDonald's
06.2008 - 11.2009
Some College - Bachelor's in business administrative
Miller-Motte College-Wilmington
High School Diploma -
Kennedy High School