Ivy Williams
New Caney,TX
Summary
Orderly and committed, offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate tasks.
Overview
7
7
years of professional experience
Work History
Bartender
Carrabba’s
Kingwood, TX
06.2021 - Current
- Greeted customers and provided excellent customer service.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Admistrative Assistant
Texas Resturant Supply
Houston, TX
07.2020 - 06.2021
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Assigned drivers to appropriate routes based on customer needs.
Supervisor
Torchy's Tacos at Minute Maid
Houston, TX
02.2019 - 07.2020
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Maintained accurate and up-to-date records of all inventory transactions.
Corporate Trainer
Torchy's Tacos
Houston, TX
10.2017 - 02.2019
- Developed and implemented training programs to improve employee performance.
- Provided individual coaching sessions for employees who needed additional support with their job duties.
- Increased program success by proactively reviewing different system aspects to identify and address enhancement opportunities.
- Boosted confidence of employees by providing skilled training to improve knowledge and productivity.
Education
Associate of Science - Accounting
Lonestar College System
Kingwood, TX12-2024
Skills
- Outstanding customer service
- Inventory
- Team training and development
- Data Entry
- Invoice Processing
- Appointment Scheduling
- Bookkeeping
- Scheduling
- Quickbooks
- Excel
Timeline
Bartender
Carrabba’s
06.2021 - Current
Admistrative Assistant
Texas Resturant Supply
07.2020 - 06.2021
Supervisor
Torchy's Tacos at Minute Maid
02.2019 - 07.2020
Corporate Trainer
Torchy's Tacos
10.2017 - 02.2019
Associate of Science - Accounting
Lonestar College System
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