Ivyeria Harris
Chicago,IL
Summary
Logical Financial Counselor with extensive history of speaking with patients, physicians and insurance company representatives. Efficient professional with 5 years of experience obtaining pre-admission paperwork, counseling patients and developing effective payment plans for healthcare services.
Overview
4
4
years of professional experience
Work History
Financial Counselor
Northwest Community Hospital
06.2024 - Current
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
- Worked directly with patients to provide financial counseling and education using individualized counseling model and personal finance course.
- Liaised between patient, doctor and insurance provider to smooth claims processes.
- Stayed up-to-date on financial products and consumer rights.
Insurance Specialist
Northwest Community Hospital
08.2023 - 06.2024
- Followed up on denials, late payments, extensions and other special circumstances.
- Reduced claims processing time by effectively collaborating with adjusters, claimants, and internal departments.
- Ensured regulatory compliance through diligent monitoring of company practices and adherence to guidelines.
- Simplified complex insurance concepts for clients, facilitating informed decision-making regarding policy options.
Referral Authorization Coordinator
UChicago Medicine
06.2021 - 08.2023
- Improved patient care by efficiently coordinating authorizations for medical procedures and treatment plans.
- Submitted for prior authorization with required documentation to appropriate funding source.
- Participated in regular audits of authorization files, addressing discrepancies and implementing corrective actions as needed.
- Maintained up-to-date knowledge of insurance policies, enabling accurate evaluation of coverage eligibility criteria for patients.
Front Desk Receptionist
Epic Urgent Care
08.2020 - 05.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
High School Diploma -
James B Conant
Hoffman Estates, IL05.2019
Skills
- Insurance Verification
- Patient Counseling
- Policy Interpretation
- Customer Service
- Problem-Solving
- Attention to Detail
- Multitasking
- Proficient in Epic
- Expert in Athena
Timeline
Financial Counselor
Northwest Community Hospital
06.2024 - Current
Insurance Specialist
Northwest Community Hospital
08.2023 - 06.2024
Referral Authorization Coordinator
UChicago Medicine
06.2021 - 08.2023
Front Desk Receptionist
Epic Urgent Care
08.2020 - 05.2021
High School Diploma -
James B Conant
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