Ivy Sanchez
San Pedro,CA
Summary
Customer service professional with 20 years of experience providing excellent services and new ideas in a dynamic work environment. Knowledgeable in many different areas. Solid communication skills, good interpersonal skills, and fast learner with excellent problem-solving skills. Culinary and food service background, currently certified for Culinary 1.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dispatcher (Temp)
United Oil
Long Beach, CA
01.2025 - 04.2025
- Coordinated daily dispatch operations to optimize response times and service delivery.
- Managed communication between technicians and customers to ensure accurate service scheduling.
- Utilized dispatch software to track service calls and allocate resources efficiently.
- Trained new dispatch staff on operational procedures and software systems for improved efficiency.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Monitored and tracked dispatch communication systems.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Managed customer accounts and invoicing.
- Coordinated maintenance requests, prioritizing urgent issues to ensure timely resolution.
- Monitored and updated dispatch software for accurate tracking of service calls and technician assignments.
- Communicated effectively with technicians and clients to clarify service needs and delivery timelines.
- Collaborated with maintenance teams to optimize schedules, reducing downtime and increasing productivity.
- Developed strong relationships with vendors, negotiating favorable contract terms for parts and services procurement.
Crew Member
Trader Joe's
Manhattan Beach, CA
08.2023 - 08.2024
- Delivered exceptional customer service, ensuring a welcoming atmosphere for all shoppers.
- Managed inventory restocking and organization, maintaining product availability and presentation standards.
- Assisted in training new crew members on operational procedures and company policies.
- Collaborated with team members to optimize store layout for improved shopping efficiency.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at shift end.
- Assisted customers with product inquiries, enhancing service experience.
- Implemented strategies to reduce wait times during peak hours.
Dispatcher
RAPID PLUMBING
Inglewood, CA
11.2022 - 04.2023
- Scheduled technician return trips with customers to complete jobs after arrival of parts
- Entered service calls, schedules calls, and generates call debriefing with electricians daily.
- Maintained customer database, ensuring complete, accurate, and updated entry of information
- Responded to customer inquiries regarding company schedule and requested lead times, equipment service, and service invoicing, and general inquiries.
- Responded to technician requests both by online and phone
- Reviewed completed service work orders for accuracy.
- Prepared invoices
- Called and processed credit applications
- Requested permits for service jobs
- Organized and dispatched calls by area
- Calculated and reported daily earnings
- Set up next day for appointments and site returns
Dining Room Attendant
SpaceX
Hawthorne, CA
02.2022 - 11.2022
- Prepared all food areas for meal services
- Kept dining room, kitchen, and outside eating areas clean and organized
- Worked with team to complete tasks for the day and week
- Provided excellent service to all guests and cater to their specific needs
- Strictly follow safety guidelines
- Kept up equipment and tools and properly store when not in use
Cashier Assistant (Seasonal)
Costco Wholesale
Torrance, CA
10.2021 - 02.2022
- Organized and stocked shelves
- Reviewed inventory and fulfilled inventory needs
- Kept store/warehouse clean and organized
- Planned and executed displays for seasonal needs
- Sanitized all areas and carts
- Assisted customers with finding products, loaded carts, helped guests to car
Salon Manager
Healthy Spot
Marina del Rey, CA
09.2019 - 03.2021
- Kept current records of staff assigned sites and availability
- Scheduled appointment and maintained appointment calendars
- Heard and resolved complaints from clients
- Kept salon and staff up to safety standards
- Created employee schedules
- Trained new hires
- Kept inventory up to date and ordered products to fulfill salon needs
- Wrote detailed daily reports on the days activities and sales for the day
Education
Culinary
Los Angeles Harbor College
Wilmington, California, CASkills
- Call Center
- Conflict management
- Technical support
- Dispatching
- Account management
- Customer Service
- Live chat
- Barista experience
- Food service
Certification
Food Handler Certification
Timeline
Dispatcher (Temp)
United Oil
01.2025 - 04.2025
Crew Member
Trader Joe's
08.2023 - 08.2024
Dispatcher
RAPID PLUMBING
11.2022 - 04.2023
Dining Room Attendant
SpaceX
02.2022 - 11.2022
Cashier Assistant (Seasonal)
Costco Wholesale
10.2021 - 02.2022
Salon Manager
Healthy Spot
09.2019 - 03.2021
Culinary
Los Angeles Harbor College