IWONA WOODWARD
Hamden,CT
Summary
Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Hardworking and reliable Floral Designer with strong ability in creating stunning floral arrangements for all kinds of event. Offering more than 6 years of experience. Highly organized, proactive and punctual with team-oriented mentality. Focused Surgical Technologist Student with hands-on experience in maintaining sterile environment, handling surgical instruments, and aiding surgeries. Possess strong knowledge of medical terminology and surgical procedures, coupled with effective communication skills to work well in high-stress situations. Demonstrated ability to adhere to strict protocols for patient safety and comfort. Committed to continuous learning and growth within field.
Overview
25
25
years of professional experience
Work History
Surgical Technologist Student
Yale New Haven Hospital Saint Raphael Campus
New Haven, CT
04.2024 - 05.2025
- Maintain sterile field during surgical procedures by passing instruments to surgeon.
- Respond quickly to requests from surgeons for additional materials or tools during operations.
- Maintain proper sterile field during surgical procedures.
- Prepare sutures, dressings, and other items required for a wide range of surgeries.
- Ensure that all specimens were labeled correctly and safely transported to the laboratory for analysis.
- Hand instruments and supplies to surgeons and surgeons' assistants.
- Gather all necessary supplies and equipment needed for operation.
- Prepar dressings or bandages, applying or assisting with application following surgery.
Member Service Representative
YMCA
Hamden, CT
10.2018 - 03.2020
- Handled all the calls each shift, including new sign-ups, program registrations and service cancellations
- Helped members resolve account problems and navigate internal systems to handle routine needs
- Assessed customer account information to determine current issues and determine potential solutions
- Assisted in maintaining accurate records by verifying and updating member account information
- Collated customer names, contact and payment information with Daxko software
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
Recess Aide/Lunch Aide
Hamden Public Schools
Hamden, CT
02.2017 - 03.2019
- Supervised students during recess, indoor or outdoor
- Monitored students during lunch time
Florist
Flowers from The Farm
Hamden, CT
02.2007 - 05.2007
- Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications
- Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations
Florist
Dracena
Pionki, Poland
06.2000 - 05.2006
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed
- Delivered and set up flower arrangements for varied occasions, including banquets, weddings and funerals
- Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications
- Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations
- Participated in client consultations to discuss floral designs for special occasions including christenings, weddings and funerals
- Shared details on how to properly care for purchased flowers and plants with customers
Education
Associate of Science - Surgical Technologist
CT State Community College Gateway Campus
New Haven, CT05-2025
CPR And AED Certification - Expires 07/2026
Basic Life Support American Heart Association
North Haven, CTSkills
- Clinical skills
- Aseptic techniques
- Surgical instrumentation
- Critical thinker
- Surgical equipment handling
- Medical terminology
- Communication and teamwork
- Professionalism and ethics
- Multitasking Abilities
- Manage sterile field
- Dressing Application
- Sterile field preparation
- Passing surgical tools
Languages
Polish
Professional
English
Professional
Timeline
Surgical Technologist Student
Yale New Haven Hospital Saint Raphael Campus
04.2024 - 05.2025
Member Service Representative
YMCA
10.2018 - 03.2020
Recess Aide/Lunch Aide
Hamden Public Schools
02.2017 - 03.2019
Florist
Flowers from The Farm
02.2007 - 05.2007
Florist
Dracena
06.2000 - 05.2006
Associate of Science - Surgical Technologist
CT State Community College Gateway Campus
CPR And AED Certification - Expires 07/2026
Basic Life Support American Heart Association