Joseph Krzywoszyja
Venus,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. I am a thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
8
8
years of professional experience
Work History
Service Technician
Threshold Energy Services
Fort Worth, TX
06.2016 - Current
- Installing Thermostats and other IOT devices
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Assisted training end users on proper use of hardware and software to deliver excellent customer service.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Developed user manuals and technical documentation to increase usability.
Maintenance Technician
Ecolab
Dallas, TX
04.2015 - 05.2016
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Education
Lindsey-Cooper Refrigeration School
Diploma -
Boswell High School
Fort Worth, TXSkills
- Testing and Analysis
- Power Tool Proficiency
- Attention to Detail
- HVAC Systems
- Equipment Inspection
- Customer Relationship Management
- Service Call Response
- Valid Driver's License
- HVAC and Refrigeration Systems
- Work with Minimal Supervision
- Equipment Configuration
- Installation and Servicing
- Instructing Customers
- Active Listening
- Senior Leadership Support
- Customer Communication
- Phone Call Answering
- Customer Support
- Verbal and Written Communication
- Critical Thinking
- Social Perceptiveness
- Appointment Scheduling
- Database Research
- Active Learning
- Investigations and Resolutions
- Outgoing Phone Calls
- Providing Customer Support
- Call Control Skills
- Calm and Professional Under Pressure
- Phone Systems
Timeline
Service Technician
Threshold Energy Services
06.2016 - Current
Maintenance Technician
Ecolab
04.2015 - 05.2016
Lindsey-Cooper Refrigeration School
Diploma -
Boswell High School