IYA FATIMAH EVBUOMWAN
Katy
Summary
Detail-oriented Quality Assurance Analyst with a proven track record in test automation and quality management. Skilled in developing comprehensive quality assurance programs that enhance processes and ensure compliance.
Overview
16
16
years of professional experience
Work History
Quality Assurance Analyst
Concentrix
Texas City
07.2020 - Current
- Conducted thorough testing of software applications for quality assurance.
- Executed manual and automated tests to ensure application functionality.
- Developed and maintained test plans and test cases for various projects.
- Analyzed user requirements to ensure compliance with quality standards.
- Participated in project meetings to discuss quality objectives and progress updates.
- Worked with team members to create efficient workflows, resulting in high productivity.
- Developed testing plans for new software and system implementations.
- Reviewed documentation for accuracy and completeness before project launches.
- Provided technical support to production staff on matters related to Quality Assurance.
- Monitored performance trends in order to identify potential areas of improvement within the QA process.
- Documented non-conformance issues, identified corrective action plans, tracked progress, and reported final resolution status for each issue.
Claims Specialist/ quality assurance coordinator
enlyte llc
Katy
01.2015 - 07.2020
- Communicated with clients to gather necessary information for claim resolution.
- Reviewed documentation to assess claim validity and determine eligibility.
- Utilized claims management software to track and document claims progress.
- Conducted investigations into disputed claims to gather relevant evidence.
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
- Maintained detailed records of all claim activities including notes about conversations with claimants or representatives.
- Reviewed and analyzed insurance claims to determine validity, completeness, accuracy, and eligibility for payment.
- Collaborated with other departments within the organization to resolve issues related to claims processing.
- Evaluated financial information provided by claimants in order to process payments quickly and accurately.
- Coordinated activities with other departments related to product release decisions.
- Consulted with management and personnel to educate on QA standards.
- Verified accuracy of product documentation such as labels, instructions, warnings.
- Reorganized and revised standard operating procedures to streamline processes and improve communication and collaboration.
- Analyzed production processes and product specifications to establish quality and reliability standards.
- Conducted risk assessments to identify potential quality issues and developed mitigation strategies.
- Updated and maintained the Quality Management System documentation to reflect current practices and regulatory changes.
- Identified quality problems and recommended solutions.
- Developed and implemented comprehensive quality assurance programs to ensure compliance with industry standards and regulations.
Healthcare Quality Management Coordinator
tripple star llc
Katy
02.2010 - 04.2016
- Analyzed healthcare data to identify areas for quality improvement.
- Collaborated with clinical teams to ensure compliance with regulations.
- Facilitated interdisciplinary meetings to discuss quality performance metrics.
- Reviewed and updated quality management policies and procedures regularly.
- Monitored incident reports and conducted root cause analyses for issues.
- Investigated customer complaints regarding service delivery issues.
- Developed and implemented comprehensive quality assurance programs to ensure compliance with state and federal regulations.
- Served as a liaison between hospital administration and external agencies such as accrediting bodies or legal counsels.
- Assisted with developing communication materials related to healthcare quality initiatives.
- Coordinated quality initiatives across multiple departments within the health system.
- Tracked progress against objectives set out by the organization's strategic plan.
- Monitored data trends and reported findings to senior management teams.
- Maintained up-to-date knowledge of relevant laws, regulations, guidelines, and industry standards.
Education
Bachelor of Science - Business Administration
Madonna University
Ouija Anambra State09-2009
Skills
- Test automation
- Manual testing
- Test case development
- Quality management
- Software documentation
- Claims processing
- Data analysis
- Process improvement
- Effective communication
- Team collaboration
- Problem solving
- Attention to detail
- Time management
- Critical thinking
- Computer programming
- Supplier audits
- Software development lifecycle
Timeline
Quality Assurance Analyst
Concentrix
07.2020 - Current
Claims Specialist/ quality assurance coordinator
enlyte llc
01.2015 - 07.2020
Healthcare Quality Management Coordinator
tripple star llc
02.2010 - 04.2016
Bachelor of Science - Business Administration
Madonna University