Markeith Jones
IXL Learning
Raleigh,NC
10
years of professional experience
Diligent Technical Program Manager skilled in identifying and resolving software defects to ensure optimal product performance. Contributed to successful launch of several high-profile projects by ensuring bug-free releases. Demonstrated strong analytical and problem-solving abilities in cross-functional team environments.
Work History
Quality Assurance Analyst
1 Year 1 Month- Coordinated cross-team efforts throughout SDLC to enhance collaboration and streamline processes
- Leveraged resources to uphold software quality standards and ensure reliable performance
- Design and build testing infrastructure for various web-based applications.
IT Cloud Application Analyst
1 Year- Provided technical support and expertise for Oracle Cloud applications, enhancing user experience.
- Resolve business problems through ServiceNow tickets, phone calls, and email.
- Gather business requirements and document processes for business and application operations.
- Gather business requirements and documenting processes for business and application operations.
- Collaborate with various teams, including software development, Project Management, and Technical Support
- Liaised between teams to ensure timely dissemination of information and improve operational efficiency.
IT Quality Assurance Analyst
2 Years 9 Months- Conducted user acceptance testing to ensure systems met business requirements outlined in acceptance criteria and functional requirements.
- Designed, developed, and implemented testing protocols to complete applications development.
- Primary tester of the new Inventory Management System emulation.
- Designed, developed, and implemented testing protocols as the final phase of applications development.
- Increased testing efficiency by 25% by streamlining processes.
- Collaborated with team throughout project lifecycle from planning to post-implementation testing.
- Use requirements business analysts define to test changes made by developers.
- Played a vital role in the SDLC of projects on 2 separate teams.
- Worked with team from planning of project to post-implementation testing.
- Operate within an agile development environment to complete projects and milestones.
Sales Associate
1 Year 11 Months- Used time sensitive data to promptly generate vending restocks for large customers.
- Effectively communicated to establish and maintain business relationships with customers to grow and sustain sales.
- Placed and fulfilled product orders for outside clients and customers to ensure all customer needs are accommodated.
- Provided admirable customer service to fulfill a wide variety of needs for customers
Shift Leader
3 Years 6 Months- Managed crews of 4-5 subordinates, balancing their strengths and weaknesses to complete company goals.
- Used innovative and supporting strategies to allow business to continually run without issue.
Education
BS - Management Information Systems
- Member of Association of Information Systems
- Member of Building Better Brothers
- Member of the Mentor Collective
Skills
Skills Quality Assurance
Verbal communication
Automation Testing
Problem resolution
Cross-functional collaboration
Quality assurance processes
Issue resolution
Test Documentation
Defect Management
Test automation
Mentorship
Cross-Functional Coordination
Communication
Technical evaluation
Interests
Interests Mentoring
Reddit
Bowling
Basketball
Hiking
Timeline
Quality Assurance Analyst
IXL Learning
07.2025 - CurrentRead More
IT Cloud Application Analyst
Fastenal Company
07.2024 - 07.2025Read More
IT Quality Assurance Analyst
Fastenal Company
10.2021 - 07.2024Read More
Sales Associate
Fastenal Company
11.2019 - 10.2021Read More
Shift Leader
Jersey Mikes
07.2016 - 01.2020Read More
University of North Carolina at Charlotte
BS from Management Information Systems
Read More