Iyana Alford
Columbus,GA
Summary
Dynamic Community Resource Specialist with expertise in policy analysis and crisis intervention at Kaiser Permanente. Proven ability to enhance client support and navigate complex social services systems. Skilled in cross-functional teamwork and needs assessment, delivering impactful solutions that drive positive outcomes for high-priority clients.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Community Resource Specialist- Remote -Contract
Kaiser Permanente
08.2024 - Current
- Took an active role in the patient and family planning, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Coordinated with different service providers to meet clients' individual needs.
- Helped clients navigate the social services system and access needed resources.
- Intervened in crises to obtain client support and reduce escalation or recurrence risks.
- Managed cases of high-priority clients receiving social or community service support.
- Kept case files updated, accurate and aligned with requirements.
Supply Chain Analyst
Professional Analysis Inc
05.2023 - 08.2024
- Built comprehensive inventory systems to track current supply chain data.
- Reported on supply chain KPIs to verify compliance with established standards.
- Implemented best practices and process improvements to boost supply chain performance.
- Suggested improvements to cut costs and improve supply chain process, incorporating asset utilization, performance measurement and outsourcing approaches.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Sales Associate
TJX Companies
02.2020 - 02.2024
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Diploma - Phlebotomy
Step One Health Agency
5950 Veterans Pkwy, Columbus, GA 3190903-2024
High School Diploma -
Manchester High School
405 N 5th Ave, Manchester, GA 3181605-2023
Skills
- Policy analysis
- Training delivery
- Cross-functional teamwork
- Needs assessment
- Organizational skills
- Therapy and counseling
- Human resources
- Time management
- Social research
Timeline
Community Resource Specialist- Remote -Contract
Kaiser Permanente
08.2024 - Current
Supply Chain Analyst
Professional Analysis Inc
05.2023 - 08.2024
Sales Associate
TJX Companies
02.2020 - 02.2024
Diploma - Phlebotomy
Step One Health Agency
High School Diploma -
Manchester High School
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