Iyana Bloomfield
Charlotte,NC
Summary
Detail oriented and highly motivated customer service and operations professional with over five years of experience supporting high volume contact center environment, financial services and security operations. Proven ability to manage customer accounts, resolve escalations, meet service level agreements, and support team development. Known for communication skills, problem solving abilities, and maintaining composure in fast paced environments.
Overview
8
8
years of professional experience
Work History
Unarmed Security Officer
Security Securitas
Charlotte, NC
09.2023 - 10.2025
- Monitored property to prevent theft & safety risks
- Maintained visible security presence through patrols
- Conducted ID verification & managed entry and exit operations
- Responded promptly to incidents, providing assistance and maintaining order on-site.
- Perform routine inspections of locks, lights, gates, and access points.
- Remained calm and professional during high pressure situations.
Customer Service Specialist
Bank of America
Charlotte, NC
08.2021 - 09.2023
- Managed clients accounts and financial transactions ensuring Accuracy and compliance.
- Supported colleague development and maintenance up to date policy knowledge.
- Communicated with account holders regarding account status and discrepancies.
- Trained new team members on Customer Service protocols and system navigation.
Account Specialist
Discover Financial
Charlotte, NC
10.2018 - 08.2021
- Develop strong relationships with a clients, enchanting satisfaction and loyalty through effective communication.
- Supported customer’s account in high volume contact center environment.
- Resolve billing issues and met quality and customer satisfaction metrics.
- Managed customer accounts, ensuring accurate and timely resolution of inquiries and issues .
Warehouse Worker
B.I.C
Charlotte, NC
08.2017 - 01.2019
- Implemented safety protocols, reducing workplace incidents and promoting a safe working environment.
- Promoted to team lead & trained new employees.
- Reported mechanical issues and assisted with process improvements.
- Pulled and packed orders and monitored products quality
Sales Associate
Alorica
Charlotte, NC
02.2018 - 10.2018
- Met sales and customer service metrics.
- Trained new employees.
- Processed orders, billing’s and payments
- Handled high volume customer calls
Education
High School Diploma -
West Charlotte High School
Charlotte, NC06.2019
Skills
Report writing
Incident reporting
Property patrol
Maintaining order
Alarm investigation
Data management
Active listening
Customer service excellence
Access control
Customer relations
Timeline
Unarmed Security Officer
Security Securitas
09.2023 - 10.2025
Customer Service Specialist
Bank of America
08.2021 - 09.2023
Account Specialist
Discover Financial
10.2018 - 08.2021
Sales Associate
Alorica
02.2018 - 10.2018
Warehouse Worker
B.I.C
08.2017 - 01.2019
High School Diploma -
West Charlotte High School