Iyana Hamilton

• Managed patient information with adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Delivered outstanding customer service and resolved patient concerns.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
• Enhanced interaction process in addressing patient inquiries.
• Handled incoming calls to assist patients.

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Maintained a clean and sterile work environment to prevent cross-contamination and infections
• Sterilize instruments and sanitize surfaces for clean dental office setting and patient safety.
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.

• Job Readiness (Developmental assignments during workshops regarding financial literacy, resumes, and marketing.)
• College Prep
• Entrepreneurial Education
• Media Training

Gained skills in teamwork, patience, communication, and idea sharing.