Kaitlyn Cassady
Warrensburg,MO
Summary
Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.
Overview
11
11
years of professional experience
Work History
Patient Care Coordinator
SERC Physical Therapy
Warrensburg, MO
10.2021 - Current
- Facilitated patient care with a focus on scheduling and insurance management.
- Additional responsibilities included taking phone calls in a professional manner, cleaning tasks, collecting payments, organization in various aspects, strong communication, fulfilling supply orders, and being warm and welcoming.
- Maintained comprehensive patient records, ensuring accuracy and confidentiality.
- Processed patient intake information and updated medical records prior to treatment.
- Provided administrative support for patient care staff.
Certified Nursing Assistant
Missouri Veterans Home
Warrensburg, MO
10.2017 - 09.2021
- Oversaw activities of daily living, including feeding, bathing, and ambulating residents.
- Monitored height, weight, vitals, and behavioral changes.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted residents in preparing for activities and social programs.
Manager
McDonald's
Higginsville, MO
09.2014 - 09.2017
- Ensured timely preparation and distribution of food.
- Acted as a dependable leader in the workplace.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
High School Diploma -
Lafayette Co. C-1
Higginsville, MO05-2016
Skills
- Patient scheduling efficiency
- Proficient in Insurance Verification
- Clear Oral and Written Skills
- Customer service skills
- Leadership qualities
- Direct Patient Support
- Organizational skills
- Detail-Oriented
Timeline
Patient Care Coordinator
SERC Physical Therapy
10.2021 - Current
Certified Nursing Assistant
Missouri Veterans Home
10.2017 - 09.2021
Manager
McDonald's
09.2014 - 09.2017
High School Diploma -
Lafayette Co. C-1
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