Jennifer Guerrero
Clovis,CA
Summary
Patient Access Specialist with expertise in insurance verification and claims processing at Clovis Community Hospital. Skilled in enhancing patient experiences through effective communication and efficient cash handling. Recognized for streamlining workflows and improving data integrity while ensuring HIPAA compliance in managing sensitive information.
Overview
7
7
years of professional experience
Work History
Patient Access Specialist
Clovis Community Hospital
Clovis, California
02.2025 - Current
- Managed incoming patient inquiries, delivering accurate information promptly.
- Monitored and updated patient records in electronic health systems to ensure data integrity.
- Applied HIPAA regulations consistently while handling sensitive patient information.
- Verified patient insurance coverage and processed copays and credit card transactions efficiently.
Patient Account Representative
Radiology Billing Services
Fresno, CA
03.2023 - 01.2025
- Created invoices, letters, and documents using computer programs.
- Prepared detailed reports on billing actions and flags.
- Monitored flags and resolved urgent items with precision.
- Contacted patients post-insurance calculation to secure payments.
- Collaborated with external entities to address billing and claims issues.
- Submitted bills electronically per compliance guidelines.
- Developed debt repayment plans based on customers' financial conditions.
- Negotiated payment plans with customers regarding past-due accounts.
Front Desk Receptionist
Valley Skin Institute
Fresno, CA
11.2022 - 01.2023
- Resolved customer issues promptly and escalated problems to supervisor when necessary.
- Greeted guests at front desk, ensuring smooth check-in while engaging in friendly conversations.
- Confirmed appointments and updated client records through effective communication with clients.
- Sorted, received, and distributed mail correspondence efficiently among departments and personnel.
- Operated multi-line telephone system to manage high volume of incoming calls.
Office Assistant
Synergy Wellness Center
Clovis, CA
04.2022 - 11.2022
- Welcomed clients arriving for appointments.
- Stocked treatment rooms with proper supplies.
- Followed up with clients to answer questions and close sales.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
Office Manager
ALR Orthopedic
Fresno, California
05.2018 - 01.2022
- Managed office supplies and inventory to ensure seamless operations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
Education
ASSOCIATES IN SCIENCE -
CLOVIS COMMUNITY COLLEGE
Clovis05.2026
HIGH SCHOOL DIPOLMA -
CLOVIS EAST HIGH SCHOOL
Clovis05.2013
Skills
- Telephone communication skills
- Cash handling expertise
- Teamwork and collaboration
- Time efficiency strategies
- Excel skills proficiency
- EMA knowledge base
- Insurance industry knowledge
- Microsoft software proficiency
- Claims processing expertise
- Medical administrative skills
- Insurance verification techniques
- Patient scheduling efficiency
Timeline
Patient Access Specialist
Clovis Community Hospital
02.2025 - Current
Patient Account Representative
Radiology Billing Services
03.2023 - 01.2025
Front Desk Receptionist
Valley Skin Institute
11.2022 - 01.2023
Office Assistant
Synergy Wellness Center
04.2022 - 11.2022
Office Manager
ALR Orthopedic
05.2018 - 01.2022
ASSOCIATES IN SCIENCE -
CLOVIS COMMUNITY COLLEGE
HIGH SCHOOL DIPOLMA -
CLOVIS EAST HIGH SCHOOL
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