Ke'ira Williams
New Orleans,LA
Summary
Cordial Patient Access Representative with extensive track record of successfully handling busy medical office tasks to serve diverse populations. Career-minded and organized professional skillful in maintaining patient accounts, arranging immediate medical care and verifying insurance claims. Familiar with medical and clinical terminology coupled with proficiency in MS Office.
Overview
5
5
years of professional experience
Work History
Patient Access Specialist
AssistRx
Remote
11 2024 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Contacted insurance companies for patient medical billing operations.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Organized patient records and database to facilitate information storage and retrieval.
Patient Access Representative
East Jefferson General Hospital Health
Metairie, LA
02.2022 - 10.2022
- Responsible for hospital registration or admitting, verifying insurance/ get authorization , place outbound calls , check in transfers outside facility , preparing patient information for clinical staff, guiding patients through the admissions process by screening patients for eligibility, and answering patient questions.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Office Assistant
Houdini's Plumbing
Remote
06.2020 - 07.2022
- Responsible for developing and maintain the credit and collection process; including all Accounts Receivable, invoicing (with all required backup paperwork), ling notices and liens, making regular collection calls, and making and tracking deposits
- Schedule and book service and sales appointments when clients and prospects call
- Dispatch, manage and allocate resources to meet the expectations of our clients.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Patient Access Representative
Ochsner Medical Center
Gretna, LA
06 2024 - 10 2024
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Greeted and assisted patients with check-in procedures.
CSR/UCT
Lcmc Urgent Care
Gretna, LA
12 2023 - 06 2024
- Ensures all patient required forms are completed and other paperwork/documents are gathered and accurate. Efficiently inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
Education
Health Information Technology
Delgado Community College
New Orleans, LA08-2024
Skills
- English - Advanced
- Proactive, customer-orientated retail professional with over 4 years of experience in reputable shops
- 5 years of customer service experience
- 45wpm/10-key by touch
- Excellent communication skills
- Electronic medical records experience
- Ability to work in fast-paced setting
- Solid skill at patient registration
- Strong telephone skills
- Strong focus on good customer service
- Fast delivery skills
- Organization
- Leadership
- Multi task
- Payment Processing
- Data Entry
- Scheduling
- Paperwork Processing
- Call center experience
- HIPAA compliance
- Patient registration
- Insurance verification
Timeline
Patient Access Representative
East Jefferson General Hospital Health
02.2022 - 10.2022
Office Assistant
Houdini's Plumbing
06.2020 - 07.2022
Patient Access Specialist
AssistRx
11 2024 - Current
Patient Access Representative
Ochsner Medical Center
06 2024 - 10 2024
CSR/UCT
Lcmc Urgent Care
12 2023 - 06 2024
Health Information Technology
Delgado Community College