Iyana Harris
Ganado,AZ
Summary
Dedicated and results-driven Collections and Billing Specialist with four years of experience at Onin Staffing, two of those years are remote work. Proven ability at pursuing past-due balances and adept at utilizing software to manage accounts. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking a challenging position to leverage my skills in optimizing collections and billing processes.
Overview
4
4
years of professional experience
Work History
Collections and Billing Specialist
Onin Staffing
10.2019 - Current
- Successfully transitioned to remote work, maintaining high productivity levels while handling collections responsibilities
- Conducted 50+ outbound calls daily, consistently meeting or exceeding collection targets
- Minimized delinquent accounts by efficiently collecting outstanding Accounts Receivable (AR) from customers
- Utilized software to note accounts and communicate effectively with Collections Manager, Branch Managers, and Account Managers
- Addressed and resolved open credit memos, unapplied payments, and over/under payments, improving overall financial accuracy
- Monitored daily incoming emails from customers, ensuring prompt and accurate routing to the appropriate personnel
- Reviewed, updated, and resending undeliverable invoices and statements, contributing to improved communication and invoice delivery
- Proficient in Outlook, Word, and Advanced Excel for efficient daily operations
- Documented accounts with detailed notes, ensuring quick and effective communication within the team
- Adhered to company policies and procedures, maintaining compliance in all aspects of collections and billing.
Education
High School Diploma -
Clay-Chalkville High School
Pinson, AL05.2013
Skills
- Remote Work Proficiency
- Outbound Calling
- Software Utilization (Outlook, Word, Zendesk, Advanced Excel)
- Email Management
- Documentation
- Communication
- Policy Adherence
- Professionalism
- Communication Skills
- Motivation
- Attention to Detail
- Time Management
- Collaboration Software (Video Collaboration)
- Invoice Processing
References
Available upon request
Timeline
Collections and Billing Specialist
Onin Staffing
10.2019 - Current
High School Diploma -
Clay-Chalkville High School
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