Adriana West
Saint Louis,MO
Summary
Dynamic professional with extensive experience at Washington University School of Medicine. Expertise in schedule management and electronic records organization, demonstrating strong critical thinking skills. Proven ability to multitask and provide exceptional clerical support, ensuring seamless operations and enhanced patient advocacy.
Overview
11
11
years of professional experience
Work History
Billing/Scheduling Associate III
Washington University School of Medicine
Saint Louis, MO
02.2018 - Current
- Prioritized tasks based on urgency, complexity, and resource availability.
- Delivered range of basic and advanced clerical support for daily and special project needs.
- Involved in training new staff members and assisting with staff scheduling, coverage, and provide guidance to less experienced schedulers within the department.
- Participated in project meetings, providing input on schedule matters.
- Serves as a liaison between consumers (staff, patients, healthcare professionals and general public) and advocates the patients needs.
- Scheduling appointments, registering patients in the system, managing appointments schedules. Obtaining insurance information, processing referrals, explaining billing processes to patients
Medical Receptionist I
Mercy
Saint Louis, MO
10.2016 - 02.2018
- Greeted patients and visitors upon arrival, providing welcoming environment. Answered telephone calls promptly, directing them to appropriate staff members.
- Checked patients in and out of appointments.
- Gathered information from patients, processed registration paperwork, and collected payments.
- Ordered office supplies as needed to maintain inventory levels.
- Sorted and distributed mail to appropriate personnel daily.
- Transcribed physician notes, detailing diagnosis or recommendations.
Tele Interviewer Risk Assessment I
Quest Diagnostics
Saint Louis, MO
08.2014 - 10.2016
- Typed spoken word at rate of 55 wpm to capture accurate insights.
- Assisted in developing standardized interview processes for consistency across various departments.
- Maintained organized records of all interviews conducted, including dates, times, and outcomes.
- Conducted telephonic interviews scheduling paramedical exams and collect medical information
- Minimized errors by verifying accuracy and completeness of data
Education
Certified Clinical Medical Assistant - CCMA
Washington University School of Medicine
Saint Louis, MO12.2022
Skills
- Remote work proficiency
- Multitasking efficiency
- Schedule management
- Epic project management
- Electronic records organization
- Critical thinking skills
- Documentation expertise
- Computer literacy
Timeline
Billing/Scheduling Associate III
Washington University School of Medicine
02.2018 - Current
Medical Receptionist I
Mercy
10.2016 - 02.2018
Tele Interviewer Risk Assessment I
Quest Diagnostics
08.2014 - 10.2016
Certified Clinical Medical Assistant - CCMA
Washington University School of Medicine
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