Emina Vehapi

Conducted product demonstrations and provided customer education on granite features and benefits.

• Assisted customers in selecting appropriate granite solutions for their projects, ensuring satisfaction.
• Collaborated with team members to maintain inventory accuracy and product availability.
• Processed sales transactions efficiently, enhancing customer experience at point of sale.
• Resolved customer inquiries and complaints promptly, fostering positive relationships.
• Managed high volume of calls and emails from customers.

• Processed and reconciled billing statements for accuracy and consistency.
• Managed accounts receivable to ensure timely payments and reduce outstanding balances.
• Conducted audits of billing records to identify discrepancies and implement corrective actions.
• Worked with multiple departments to check proper billing information.
• Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
• Enhanced customer satisfaction with timely and accurate invoice generation.
• Verified accuracy of accounts payable payments, resulting in 95% reduction in payment errors and check reissues

• Coordinated daily activities and programs to enhance resident engagement and well-being.
• Developed and implemented recreational programs tailored to residents' needs and interests.
• Collaborated with staff to ensure seamless communication regarding resident care plans and activities.
• Trained new team members on activity planning, safety protocols, and resident engagement techniques.
• Organized special events that fostered community involvement and strengthened resident relationships.
• Developed and implemented themes and activities for adults between ages of 50 and 100.

• Led daily operations to enhance guest experiences and ensure team efficiency.
• Developed staff training programs to improve service quality and operational standards.
• Implemented inventory management systems to streamline supply chain processes.
• Analyzed customer feedback to identify areas for improvement in service delivery.
• Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.