Iyana Johnson
Marshall
Summary
Dynamic professional with extensive experience at Pazzeria by Pietro’s, excelling in operations support and event planning. Proven ability to enhance customer satisfaction through attention to detail and effective problem-solving. Skilled in schedule coordination and marketing strategy development, driving brand visibility and engagement. Fast learner committed to delivering exceptional service.
Overview
6
6
years of professional experience
Work History
Assistant
Pazzeria by Pietro’s
Marshall, TX
01.2025 - Current
- Assisted in daily operations, ensuring smooth workflow and supporting team efficiency.
- Coordinated schedules and communication between staff and management for optimal service delivery.
- Managed inventory levels, tracking supplies to minimize shortages and enhance operational readiness.
- Processed customer orders accurately, contributing to high satisfaction rates through attention to detail.
FOH Supervisor
Pazzeria by Pietro’s
Marshall, TX
09.2024 - Current
- Supervised front-of-house operations to ensure seamless service delivery.
- Trained and mentored staff on customer service standards and operational procedures.
- Coordinated daily shift schedules to optimize workforce efficiency and coverage.
- Monitored inventory levels and assisted in ordering supplies to maintain stock availability.
- Resolved customer complaints promptly, ensuring a positive dining experience for all guests.
Catering Coordinator
Pazzeria by Pietro’s
Marshall, TX
06.2024 - Current
- Coordinated catering events, ensuring seamless execution and client satisfaction.
- Managed vendor relationships to secure quality supplies and services for events.
- Developed detailed event proposals aligned with client preferences and budget constraints.
- Supported marketing initiatives to promote catering services through social media platforms.
- Oversaw logistics planning, including venue setup, staffing, and equipment requirements.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
Marketing Director
Pazzeria by Pietro’s
Marshall, TX
06.2024 - Current
- Developed comprehensive marketing strategies to enhance brand visibility and customer engagement.
- Led cross-functional teams in executing targeted promotional campaigns across digital and traditional platforms.
- Analyzed market trends and consumer behavior to inform strategic decision-making and optimize marketing efforts.
- Oversaw budget allocation for marketing initiatives, ensuring cost-effective resource utilization and maximum ROI.
Server
Pazzeria by Pietro’s
Marshall, TX
10.2021 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders efficiently to ensure timely delivery.
- Collaborated with kitchen staff to maintain quality standards and timely service.
- Assisted guests with menu selections, enhancing dining experience through knowledge of offerings.
- Maintained cleanliness and organization of dining area to promote a welcoming atmosphere.
- Trained new servers on restaurant procedures and best practices for service excellence.
- Resolved guest concerns promptly, ensuring satisfaction and repeat business opportunities.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Carhop Server
Sonic
Marshall, TX
02.2020 - 10.2021
- Delivered high-quality food and beverages to customers in a timely manner.
- Maintained cleanliness and organization of service area to ensure safety and efficiency.
- Assisted customers with menu selections, providing recommendations based on preferences.
- Processed customer orders accurately using point-of-sale system during peak hours.
Barista
Starbucks
Marshall, TX
03.2021 - 07.2021
- Crafted high-quality beverages following standardized recipes and procedures.
- Provided exceptional customer service, ensuring a welcoming atmosphere.
- Maintained cleanliness and organization of workstations and dining areas.
- Operated coffee brewing equipment efficiently to meet customer demands.
Education
High School Diploma -
Marshall High School
Marshall, TXAssociate of Science - Business Management
Tyler Junior College
Tyler, TX12.2024
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Problem-solving
- Schedule and calendar management
- Event planning
- Schedule coordination
- Task prioritization
- Operations support
Timeline
Assistant
Pazzeria by Pietro’s
01.2025 - Current
FOH Supervisor
Pazzeria by Pietro’s
09.2024 - Current
Catering Coordinator
Pazzeria by Pietro’s
06.2024 - Current
Marketing Director
Pazzeria by Pietro’s
06.2024 - Current
Server
Pazzeria by Pietro’s
10.2021 - Current
Barista
Starbucks
03.2021 - 07.2021
Carhop Server
Sonic
02.2020 - 10.2021
High School Diploma -
Marshall High School
Associate of Science - Business Management
Tyler Junior College