IYANA KELLEY
Las Vegas,NV
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
KFC
Las Vegas, Nevada
12.2023 - Current
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Educated customers about offerings, promotions and pricing to boost sales.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Assisted upper management with daily operations to meet standards of service and quality.
Associate
Five Below
Vacaville, CA
12.2022 - 10.2023
- Stocked sales floor and assisted in product movement and merchandising plans.
- Communicated clearly with customers in person and via telephone, driving positive experiences.
- Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
- Placed special orders or called other stores to find desired items.
Sales Associate
Old Navy, Gap
Vacaville, CA
12.2022 - 10.2023
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Team Member
WORLD ATTENDED, S INCREDIBLE PIZZA CO
SACRAMENTO, CA
03.2022 - 06.2022
- SERVED GUESTS WITH ENTHUSIASTIC, HELPFUL DEMEANOR TO PROMOTE POSITIVE, MEMORABLE EXPERIENCES
- RESOLVED GUEST CONCERNS OR COMPLAINTS AND KEPT SUPERVISORS INFORMED OF ESCALATING SITUATIONS
- PERFORMED DAILY UPKEEP AND CLEANING OF GAME ROOM COMPONENTS
- MANAGED GAME ROOM FLOOR OPERATIONS, ASSISTING GUESTS WITH ARCADE EQUIPMENT.
Associate
Valley Inventory Services Inc
, CA
06.2020 - 11.2021
- Performed inventory counts and ordered materials
- Tracked inventory usage, documented discrepancies and maintained overall count
- Entered information into the system to update status reports.
- Tracked inventory usage, documented discrepancies and maintained overall count.
Education
High School Diploma -
Foothill High School
05.2018
Skills
- Result interpretation
- Practice management
- Relationship building
- Experience in leadership
- Customer Service
- Client Engagement
- Strong Communication and Interpersonal Skills
- Money Management
- Time Management
Timeline
Shift Supervisor
KFC
12.2023 - Current
Associate
Five Below
12.2022 - 10.2023
Sales Associate
Old Navy, Gap
12.2022 - 10.2023
Team Member
WORLD ATTENDED, S INCREDIBLE PIZZA CO
03.2022 - 06.2022
Associate
Valley Inventory Services Inc
06.2020 - 11.2021
High School Diploma -
Foothill High School