Iyana Abdur-Rasheed
New York,NY
Summary
Results-driven Customer Service Professional with expertise in account management and conflict resolution. Skilled in utilizing banking software to enhance operational efficiency and foster member loyalty. Committed to delivering outstanding service and maintaining high levels of customer satisfaction. Proven ability to build strong relationships and contribute to team success.
Overview
15
15
years of professional experience
Work History
Member Service Representative
Municipal Credit Union
South Bronx, NY
04.2026 - 08.2026
- Assisted members with account inquiries and transaction requests.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Enhanced member relationships by providing excellent service during each interaction.
- Educated members on credit union services and product offerings.
- Processed loan applications and verified member information efficiently.
- Collaborated with team members to enhance customer service strategies.
- Utilized banking software to manage accounts and streamline operations.
Customer Service Representative
Bloomingdale's
New York, NY
08.2018 - 08.2025
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Processed special orders to meet customer requests, contributing to increased monthly revenue. in person and over telephone, generating additional revenue every month.
- Handled customer deposits and payments to maintain financial records and support billing operations. or payments and arranged for billing.
Salon Assistant / Intern
Hair Styling by Joseph
New York, NY
04.2011 - 09.2013
- Facilitated communication between stylists and clients for efficient service delivery.
- Educated clients on hair care products and maintenance techniques.
- Created a welcoming atmosphere by maintaining a friendly attitude while interacting with guests.
- Scheduled appointments for customers using internal software system.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
- Collected payment from customers and scheduled next appointments.
- Participated in team meetings to discuss salon operations and improvements.
Education
High School Diploma -
Westview High School
Los Angeles, CA02-2001
Skills
- Banking
- Banking software
- Loan processing
- Financial transactions
- Transaction processing
- Account management
- Customer needs assessment
- Customer service
- Conflict resolution
- Time management
- Data entry accuracy
- Microsoft office
- Product recommendations
- Relationship building
- Professionalism
Timeline
Member Service Representative
Municipal Credit Union
04.2026 - 08.2026
Customer Service Representative
Bloomingdale's
08.2018 - 08.2025
Salon Assistant / Intern
Hair Styling by Joseph
04.2011 - 09.2013
High School Diploma -
Westview High School