Iyana Spruell
Summary
Dynamic and compassionate Postnatal Care Specialist at Doula Services, skilled in care planning and active listening. Successfully managed challenging behavioral situations, enhancing patient outcomes through empathy and effective communication. Proven ability to maintain a safe environment while promoting quality improvement and independence in clients.
Overview
14
14
years of professional experience
Work History
Postnatal Care Specilist
Doula Services
06.2024 - 05.2025
- Contributed to a positive work environment through effective teamwork and open communication with colleagues across departments.
- Maintained compliance with all regulations pertaining to confidentiality, privacy, and documentation requirements within the caregiving profession.
- Ensured a clean, safe environment for patients by following infection control protocols and maintaining proper hygiene practices.
- Successfully managed challenging behavioral situations by utilizing de-escalation techniques rooted in empathy.
- Conducted thorough assessments, identifying changes in patients'' conditions and adjusting care plans accordingly.
Live-Out Nanny
Babysit
04.2024 - 02.2025
- Performed light housekeeping duties relevant to childcare areas ensuring cleanliness and safety standards were maintained consistently.
- Resolved conflicts between siblings or peers by employing effective problem-solving techniques promoting harmonious relationships.
- Assisted in potty training efforts for toddlers while maintaining a patient and supportive approach.
- Cultivated strong relationships with parents, ensuring open communication regarding their child''s progress and needs.
- Managed daily schedules for children, including meals, playtime, homework assistance, and bedtime routines.
Preschool Teacher
Teachers
01.2017 - 09.2019
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
Customer Service Representative
Cashiers
01.2016 - 01.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Goodwill
Visual Merchandising Melbourne
01.2016 - 06.2016
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Fulltime Caregiver
Stay At Home Mom
12.2010 - 12.2011
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Education
High School Diploma -
Tennyson High School
Hayward, CA06-2015
Skills
- Home safety evaluation
- Active listening skills
- Behavioral support
- Medical terminology
- Care planning
- Quality improvement
Timeline
Postnatal Care Specilist
Doula Services
06.2024 - 05.2025
Live-Out Nanny
Babysit
04.2024 - 02.2025
Preschool Teacher
Teachers
01.2017 - 09.2019
Customer Service Representative
Cashiers
01.2016 - 01.2017
Goodwill
Visual Merchandising Melbourne
01.2016 - 06.2016
Fulltime Caregiver
Stay At Home Mom
12.2010 - 12.2011
High School Diploma -
Tennyson High School
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