Priya Thapaliya
Lancaster,PA
Summary
Dynamic Area Care Manager II with extensive experience at Dauphin County Agency on Aging, adept at case management and client assessment. Proven ability to connect older adults with vital community resources while ensuring compliance with protective services. Skilled in documentation and communication, fostering client safety and well-being through effective care coordination.
Overview
5
5
Languages
5
5
years of professional experience
Work History
Area Care Manager II
Dauphin County Agency on Aging
Harrisburg, PA
11.2024 - Current
- Supported comprehensive client assessments and intake interviews to build individualized care plans aligned with physical, cognitive, social, and environmental needs.
- Maintained continuity of care through organized case management, accurate documentation, scheduled assessments, and ongoing client progress monitoring.
- Connected older adults and families to community resources, support programs, and public benefits, enhancing access to necessary services through collaboration with healthcare and social service providers.
- Conducted functional eligibility determinations and one-to-one interviews with older adults to identify needs for protective services, ensuring timely intervention and support.
- Promoted client safety and well-being by documenting protective services, participating in risk assessments, and ensuring compliance with policies to safeguard vulnerable populations.
- Assessed older adult needs for Dauphin County Agency on Aging care plans.
- Coordinated in-home, community, and support services for agency clients.
- Documented case notes in agency systems to ensure accurate record-keeping. and service records in agency documentation systems.
- Conducted home visits to review safety needs and care concerns.
Personal Care Aide
Caregiver America
Lancaster, PA
09.2022 - 09.2024
- Built trusting relationships with clients by providing compassionate companionship and encouraging independence in daily activities.
- Maintained accurate care documentation and communicated client concerns to nurses and supervisors, ensuring continuity of care through adherence to individualized care plans.
- Assisted with meal preparation, light housekeeping, errands, and transportation, helping clients maintain a clean, safe, and comfortable living environment.
- Ensured client privacy by following confidentiality standards while responding calmly and professionally to dynamic needs in a fast-paced caregiving setting.
Intern
Armstrong-Indiana-Clarion Drug & Alcohol Commission
Indiana, PA
05.2021 - 03.2022
- Supported community outreach and substance abuse prevention initiatives through educational workshops, awareness events, and public health programs, enhancing community engagement.
- Conducted research on addiction prevention, treatment resources, and community needs to support program development and evidence-based decision-making.
- Developed educational materials, organized program documentation, and coordinated projects with staff, community organizations, and local stakeholders to streamline project execution.
- Collaborated with case managers and prevention specialists to promote recovery resources and improve access to community support services
Education
Bachelor of Science - Public Health And Social Work
Indiana University of Pennsylvania
Indiana, PA05-2022
Skills
- Case management
- Functional assessment
- Protective services
- Eligibility assessment
- Care planning
- Service coordination
- Community resource navigation
- Home safety evaluation
- Home visits
- Care integration
- Long-term care management
- Service assessment management
- Client evaluation
- Dispute resolution
- Clinical recordkeeping
- Task prioritization
- Clinical recordkeeping
- Documentation systems
- Quality enhancement
- Policy compliance
- Pennsylvania individualized assessments
- Care supervision
- Patient instruction
- Client onboarding
- Microsoft Office Suite proficiency
- Critical thinking
- Family support
- Risk management
- Family support
- Care plans
- Risk management
Languages
Nepali
Native/ Bilingual
Hindi
Full Professional
Urdu
Full Professional
Bengali
Limited
English
Native/ Bilingual
Timeline
Area Care Manager II
Dauphin County Agency on Aging
11.2024 - Current
Personal Care Aide
Caregiver America
09.2022 - 09.2024
Intern
Armstrong-Indiana-Clarion Drug & Alcohol Commission
05.2021 - 03.2022
Bachelor of Science - Public Health And Social Work
Indiana University of Pennsylvania