IYANA VEASEY
Missouri City,TX
Summary
Versatile and results-oriented professional with a proven track record at Arrow Child & Family Ministries, adept in behavioral assessment and mental health awareness. Demonstrates exceptional leadership and communication skills, enhancing team performance and customer satisfaction. Expert in Microsoft tools, facilitating efficient problem-solving and critical thinking. Achieved significant improvements in client and student support systems.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Behavior Support Specialist
Arrow Child & Family Ministries
Sugar Land, TX
06.2023 - 01.2025
- Developed individualized behavior plans based on assessment results, client needs, and family input.
- Conducted functional behavioral assessments to identify the root cause of maladaptive behaviors.
- Assisted in the development of a multi-tiered system of support for students exhibiting problem behaviors in schools.
- Monitored student progress and assisted students and teachers with resolving problems.
Online Grocery Associate
Walmart Supercenter
Cypress, USA
06.2022 - 05.2023
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on time to exact location specified
- Completed pickup and shopping orders for customers within local area
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh
Customer Service Associate
Walgreens
Houston, USA
08.2018 - 05.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Informed customers about special promotions and provided detailed information for various products
- Developed and actualized customer service initiatives to decrease wait times
Education
Bachelor of Science - Psychology
Prairie View A&M University
Prairie View, TX05-2023
Skills
- Communication skills
- Leadership skills
- Microsoft
- Team management
- Critical Thinking and Problem Solving
- Understanding Customer Needs
- Mental health awareness
- Behavioral assessment
Certification
- Qualified Mental Health Professional (QMHP)
Timeline
Behavior Support Specialist
Arrow Child & Family Ministries
06.2023 - 01.2025
Online Grocery Associate
Walmart Supercenter
06.2022 - 05.2023
Customer Service Associate
Walgreens
08.2018 - 05.2019
- Qualified Mental Health Professional (QMHP)
Bachelor of Science - Psychology
Prairie View A&M University